Représentant(e) aux ventes internes bilingue pour Lifestyle Home Products, qualifiant les prospects et planifiant les rendez - vous. Gestion des demandes clients et des suivis en télétravail.
About the role
- Inside Sales Representative supporting customer solutions and sales growth for All Weather Group’s window, door, and glass business. Managing leads, orders, product support, and dealer and builder relationships.
Responsibilities
- Identify key decision-makers, generate leads, and initiate the sales process
- Qualify sales opportunities and coordinate handoffs to Account Managers
- Build and maintain customer relationships and identify cross-selling and up-selling opportunities
- Respond to inbound inquiries and conduct outbound follow-ups
- Conduct sales presentations, product demonstrations, and other sales activities
- Assist with RFPs, marketing initiatives, trade shows, and events
- Support customers and prospective clients by addressing inquiries and resolving concerns
- Assist customers with window and door selections in the showroom
- Conduct material take-offs using customer inquiries, project requirements, and blueprints
- Answer questions about orders, payments, and refunds and provide phone and email troubleshooting support
- Coordinate customer training as needed
- Prepare pricing, discuss credit terms, and process sales orders, purchase orders, and transfer entries
- Maintain accurate customer and prospect records
- Support the Sales Team and Account Managers with administrative and sales-related tasks
- Participate in sales training and development programs
Requirements
- High school diploma or equivalent
- 3–5 years of experience in sales and/or customer service, preferably in a customer-facing role
- Additional training or a certificate/diploma in sales, estimation, customer service, or bookkeeping is an asset
- Experience with sales processes, including lead qualification, pre-call planning, call management, account development, and time management
- Experience using customer relationship management (CMR) software
- Proficiency in Microsoft Office, including Excel, Word, and Outlook
- Strong verbal and written communication skills
- Excellent listening and interpersonal abilities
- Customer-focused, proactive approach and willingness to learn and grow
Benefits
- Inclusive environment promoting diversity, equity and inclusion
- Wellness programs supporting physical, emotional, spiritual and social wellbeing
- Employee volunteerism and charitable giving opportunities
- Opportunities to make an impact and contribute ideas
- Sales training and development programs
- Supportive, people-first team culture
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