Inside sales representative selling Thermo Fisher Scientific products and services to life science markets. Building customer relationships and driving growth from the Ottawa office.
About the role
- Inside Sales Account Manager supporting Canadian customers for LAPP, a global cable and connection technology leader. Managing quotes, orders, technical support, and proactive sales campaigns remotely.
Responsibilities
- Provide support to customers and outside sales representatives
- Make outbound calls to customers and prospective customers
- Process requests for quotes by issuing SAP-generated quotes based on market conditions and historical pricing
- Process and verify customer orders
- Support the full sales process, including answering price and product availability questions
- Provide technical and solution-oriented assistance
- Maintain and develop quality client relationships
- Collaborate internally to determine appropriate courses of action for sales opportunities
- Liaise between customers and LAPP departments to address needs, costs, and time constraints
- Provide technical support, including product identification and cross-referencing, or redirect inquiries to Product Management
- Create and execute proactive calling campaigns to increase year-over-year sales, reconnect with lapsed customers, and drive specifications
- Follow up on quotations by phone, email, or through Sales Managers
- Obtain market data such as competitor part numbers and pricing
- Provide feedback to Management, Product Management, and Sales Teams
- Initiate SAP delivery expedites with the CSR to improve delivery dates
- Track and manage win ratio and profitability
- Process sample requests
- Work under the general direction of the Inside Sales Manager
- No supervisory responsibilities
Requirements
- Must be located in Canada
- Bachelor’s degree from a College or University program
- Minimum of three (3) years related experience and/or training or equivalent combination of education and experience in Inside Sales
- Experience in the wire and cable industry preferred
- Fluency in English written and spoken is required
- Fluency in French is preferred
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Ability to write reports, business correspondence, and procedure manuals
- Ability to effectively present information and respond to questions
- Ability to perform mathematical calculations involving units of measure, fractions, decimals, rates, ratios, and percentages
- Ability to solve practical problems and interpret written, oral, diagram, or schedule instructions
- Proficiency in Microsoft Office Suite, specifically Excel
- Proficiency using the Internet and Lotus Notes Database programs
- Experience with SAP is a plus
- Ability to travel to the NJ office periodically during the year
- Ability to work from home with sufficient workspace and internet availability
- Ability to meet the stated physical demands, including sitting, walking, standing, reaching, handling objects, and using close, distance, and color vision
Benefits
- Bonus plan participation
- Medical benefits
- Vision benefits
- Dental benefits
- Paid Time Off
- Paid Holidays
- 401(k)
- HSA/FSA
- Life Insurance
- Family-friendly work environment
- Flexible work environment
- Opportunities for professional development
- Reasonable accommodations for individuals with disabilities
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