Inside sales representative selling Thermo Fisher Scientific products and services to life science markets. Building customer relationships and driving growth from the Ottawa office.
About the role
- Inside Sales Representative converting marketing leads into qualified opportunities for a Quebec sales team. Managing Salesforce data, prospect qualification, and sales meetings in a hybrid model.
Responsibilities
- Ensure prompt and proactive follow-up of all inbound leads from the website, marketing campaigns, events, and other sources
- Qualify prospects through discovery calls and targeted communications to assess their business needs, challenges, level of maturity, and purchase potential
- Identify high value opportunities and recommend next steps to maximize conversion potential
- Identify, contact, and qualify potential clients, in collaboration with the sales team, to initiate prospecting efforts and schedule meetings for sales representatives
- Schedule relevant and well-prepared meetings for sales representatives, ensuring the quality and completeness of the information shared
- Maintain complete, accurate, and up-to-date data in the CRM system (Salesforce) to support effective pipeline management and optimal opportunity follow up
- Work closely with the marketing and sales teams to optimize lead quality, improve qualification processes, and support the continuous growth of the pipeline
- Actively contribute to the continuous improvement of outreach scripts, qualification methods, and the overall prospect experience
- Meet success metrics including 24-hour lead response and follow-up timeframes, 600 contacts per month, 25 meetings scheduled per month, quality of qualified opportunities, and Net New business value
Requirements
- DEP or DEC in sales, marketing, or a related field
- 1 to 3 years of experience in a similar role
- Bilingualism required, French and English spoken and written
- Excellent communication skills, both written and verbal
- Strong ability to quickly understand client business challenges and ask relevant questions
- High level of organization, attention to detail, and ease with CRM tools
- Results driven mindset, collaboration, and continuous improvement orientation
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