IT fulfilment coordinator managing telecom - focused IT requests, procurement, asset tracking, vendors, and project financials. Supporting reliable technology services across The Salvation Army in Canada.
About the role
- Assessment Coordinator executing scoring services for classroom assessments and supporting clinical account sales. Working in a hybrid capacity, focusing on detailed documentation and customer support.
Responsibilities
- Perform scanning, editing, scoring, and reporting of answer documents while ensuring a very high degree of accuracy
- Co-ordinate packing and destruction or returns to customers
- Meet or exceed the goals for turnaround times for scoring services
- Provide live support for online administration during scheduled testing windows
- Prepare and load rosters for CCAT 7, CTBS-R
- Communicate technical issues with the Riverside team during testing windows
- Provide Tier 1 technical support for online CCAT/CogAT administration
- Perform quality-control checks on each reprint of scannable answer sheets
- Perform routine calibration of the optical scanners; Arrange for service calls and maintenance when required.
Requirements
- Bachelor’s degree or equivalent combination of education and experience
- Ability to operate in a fast-paced environment with evolving project requirements and priorities
- Ability to work independently
- Deadline-oriented with the ability to multitask and prioritize workload effectively
- Comfort with computer systems, quick to learn
- Strong customer service skills and high regard for customer satisfaction
- Good verbal and written communication skills
- Well-organized, with excellent attention to accuracy and details
- Comfortable and adaptable to work peak times and volumes (cyclical)
- Independent problem-resolution skills
- Familiarity with Salesforce and Microsoft applications is considered an asset
Benefits
- This role is primarily on-site with some hybrid flexibility, M-F, standard business hours
- Free parking on-site
- Access to LinkedIn Learning for continuous skill growth
- Mentorship and professional development opportunities
- A comprehensive Employee Assistance Program (EAP) providing confidential support spanning from mental health services to financial counselling, and many things in-between.
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