B2B Customer Support Analyst supporting Terra Mobility’s intercity travel SaaS systems. Troubleshooting users, integrations, APIs, and service indicators.
About the role
- Manager of Support Engineering role at NeuraFlash overseeing support cases and teams. Driving customer satisfaction through proactive solutions and technical guidance.
Responsibilities
- Oversee all support cases for technical and troubleshooting accuracy
- Take ownership of support tickets and troubleshoot as needed
- Manage escalated support cases and collaborate with teams to resolve issues
- Provide timely status updates on cases and projects
- Communicate issues to relevant stakeholders
- Proactively address potential issues for clients
- Manage customer expectations for satisfaction
- Develop and maintain technical documentation
- Seek opportunities to improve customer experience
- Participate in on-call rotation for support
- Collaborate on initiatives to improve Salesforce platform
- Take thorough notes during meetings and manage action items
- Initiate learning and skill development in industry best practices
Requirements
- Previous experience managing a team of 3-5
- Minimum 5 years as a Salesforce.com Administrator, Salesforce Support Engineer, or Salesforce Consultant
- Salesforce Administrator 201 certification required
- Excellent understanding of Salesforce.com best practices and functionality
- Ability to debug custom flows, validation rules, and complex Salesforce builds
- Assist developers troubleshooting APIs, Apex, Visualforce, and Salesforce features
- Act as subject matter expert providing technical guidance
- Stay updated on new Salesforce features
- Meet additional certification requirements as needed
- Excellent communication, presentation, and writing skills
- Ability to work under pressure and meet project deadlines
- Comfortable leading the team through debugging issues
- AWS experience is a plus
- Familiarity with Waterfall & Agile methodologies is a plus
Benefits
- Remote & In-Person: Work from HQ or remotely
- Travel: Up to 25% travel commitment
- Flexibility: Culture of trust and understanding
- Collaboration: Opportunities for feedback and suggestions
- Celebrate Often: Fun team activities and celebrations
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Technical Business Analyst integrating SaaS vendors into Sherweb’s cloud marketplace. Assessing APIs, requirements, and platform changes to streamline onboarding and operations.
Senior support engineer helping GitLab customers troubleshoot Linux, GitLab, and CI/CD issues. Advising strategic customers and shaping fixes for GitLab’s DevSecOps platform.
LP
Archer Production Support Analyst
LinkedIn Recruiter Post
Support production applications, troubleshoot issues, manage deployments, and maintain system stability. Requires Archer, SQL, Windows Server, and scripting skills.
HI
Technical Support Engineer troubleshooting Mold - Masters hot runner, controls, and injection molding systems. Supporting customer uptime through diagnostics, process optimization, installations, and cross - functional issue resolution.
Application Support Analyst troubleshooting travel applications for HIS Canada Travel, a wholesale and retail travel company. Supporting business units, vendors, and IT teams across Toronto or Montreal hybrid operations.
Associate Customer Support Engineer supporting enterprise customers using Flashpoint’s Ignite cybersecurity intelligence platform. Troubleshooting SaaS, API, SAML, and data issues while improving support documentation.
LP
Linux Desktop Support Engineer
LinkedIn Recruiter Post
We're hiring a Linux Desktop Support Engineer in North York, ON (hybrid). Requires strong Linux admin, troubleshooting, and container experience.
IT Support Technician supporting SysGen Solutions Group’s managed services and internal IT operations in Calgary. Monitoring systems, troubleshooting devices, and assisting clients and employees.
Senior Support Engineer troubleshooting OpenAI API infrastructure for strategic enterprise customers. Designing observability, incident response, and automation processes for reliable AI deployments.