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About the role
- Salesforce Solution Architect shaping Data 360 and AI transformations for clients. Collaborating with a talented team to deliver impactful business value.
Responsibilities
- Provide industry best practices and serve as a trusted client advisor on customer data strategy and AI.
- Drive requirement gathering and serve as the Salesforce Data 360 platform expert.
- Lead discovery and architecture of customer data strategies, ensuring alignment between business goals, data models, and AI-driven use cases.
- Assess existing data ecosystems—legacy data warehouses, cloud platforms, and integrations—to define the optimal Data 360 architecture and migration strategy.
- Design scalable, secure data architectures—defining DLOs, DMOs, identity resolution strategies, and real-time data activation patterns.
- Work with clients to build out their strategy and roadmap, enabling both quick wins and longer-term strategic goals.
- Demonstrate how Data 360 unlocks value across NeuraFlash's Solution Groups including Revenue, Service, Field Service, Digital Experiences, Marketing, and Agentforce use cases.
- Translate business requirements into well-architected solutions and provide input on detailed design specifications and project plans.
- Tie outcomes to business value (return on investment) through storytelling.
- Coach and mentor junior technical and functional team members, and follow new Salesforce product and technical capabilities.
Requirements
- 3+ years in a customer-facing technical consulting, enterprise architecture, or business process mapping role
- 5+ years of CRM or data platform industry experience
- Ability to drive requirement gathering and lead discovery workshops
- Ability to understand & recommend optimal architectural patterns to optimize consumption with Data 360 & Agentforce.
- Hands-on experience architecting and implementing Salesforce Data 360 as a CDP, Predictive & Generative Capabilities eg. RAG, Search Index Configuration, Data Ingestion
- Understanding of data modeling, identity resolution, segmentation, and activation concepts
- Proven ability to design and optimize business processes and data flows across disparate systems
- Ability to tie outcomes to business value (return on investment) through storytelling
- Comfortable using flow charting and data-modeling tools (e.g., Lucidchart)
- Willing and able learner of new technologies.
- Hands-on experience with Agentforce or other Generative AI driven platforms
- Experience with GenAI prompt writing and RAG concepts
- Salesforce certifications, preferably Data Cloud Consultant and an Application/Solution Architect credential
- Experience defining robust testing approaches for data and GenAI solutions.
Benefits
- Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
- Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
- Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
- Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
- Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.
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