Signature Service Manager leading Desjardins wealth management operations across Saint - Jean - sur - Richelieu, Granby and Saint - Hyacinthe. Managing affluent - client relationships, business growth, compliance and specialist teams.
About the role
- Support Delivery Manager guiding strategic customer success for Akamai’s cloud, security and delivery solutions. Building service improvement plans and managing premium customer accounts.
Responsibilities
- Own strategic, premium accounts and develop partnerships with customer stakeholders
- Use knowledge of cloud compute, security and delivery products and business processes to meet customer needs
- Build data-driven Service Improvement Plans focused on process improvement and operational efficiency
- Identify and escalate risks, drive problem prevention and manage customer escalations
- Coordinate with Support Services, Professional Services, Engineering and Product teams
- Manage performance metrics and trends to mitigate risks before major customer milestones
- Influence adoption of best practices
- Influence product roadmaps and improvements by advocating business benefits
- Serve as a subject matter expert and customer advocate for Akamai solutions
- Deliver, support and technically manage Akamai solutions
Requirements
- 8 years of relevant experience
- Bachelor's degree in Computer Science, Engineering, Management Information Systems, another related field or its equivalent
- Experience working in account management or customer success in a technical environment such as cloud infrastructure, application hosting, networking, security or modern compute
- Experience analyzing data to inform continuous process improvements
- Basic understanding of networking, cloud compute, WAF, cloud security, DNS, HTTP and TCP/IP
- Proven success building trusted relationships with executive leadership and technical stakeholders
- Familiarity with security technology, processes and concepts, security event management or security compliance
- Good written, verbal and presentation skills
- Ability to communicate complex technical content to varied audiences
Benefits
- Annual bonus or incentives
- Equity awards
- Employee Stock Purchase Plan (ESPP)
- Healthcare
- RRSP
- Company holidays
- Vacation in the form of PTO
- Sick time
- Employee assistance program
- Mental wellness support
- Financial wellness support
- GROW development program
- Mentoring
- Internal events such as the APEX Expo
- LinkedIn Learning
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Signature Service Manager leading Desjardins wealth management operations and client growth. Managing specialists, business development, risk, compliance and high - net - worth client relationships.
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