Bilingual Accounts Receivable Specialist managing customer accounts, collections and payment solutions for Uline, North America’s shipping - supplies distributor.
About the role
- Bilingual Accounts Receivable Specialist managing customer accounts, payments, reconciliations, and collections. Supporting O’Dell HVAC Group, a Canadian HVAC equipment representative, in maintaining healthy cash flow.
Responsibilities
- Manage the full accounts receivable cycle, including invoice monitoring, payment application, collections, and account reconciliation
- Monitor aging reports and proactively follow up with customers regarding outstanding balances
- Engage professionally with customers by phone to discuss account balances, collect payments, and resolve billing inquiries
- Investigate and resolve billing discrepancies, payment issues, short payments, deductions, and customer inquiries
- Apply customer payments through EFT, cheque, wire transfers, and online payment portals
- Prepare customer account reconciliations and supporting documentation
- Collaborate with Sales, Customers/Third Parties, Operations, and Finance to resolve account issues and improve collection efforts
- Leverage ERP systems, reporting tools, automation, and AI-enabled solutions to identify process efficiencies and improve collections visibility
- Maintain accurate customer account records and documentation
- Assist with month-end reporting, bad debt analysis, account reconciliations, and audit requests
- Support continuous improvement initiatives by identifying opportunities to streamline accounts receivable processes
- Perform other responsibilities as assigned
Requirements
- Post-secondary education in Accounting, Finance, Business Administration, or a related field
- Minimum of five plus (5+) years of experience in Accounts Receivable, Credit & Collections, or a similar accounting role
- Bilingual in French and English for both written and verbal communication
- Experience working with ERP/accounting software (e.g., NetSuite) and Microsoft Excel
- Strong understanding of accounts receivable processes and general accounting principles
- Excellent organizational skills with the ability to prioritize multiple tasks and meet deadlines
- Strong analytical and problem-solving skills with exceptional attention to detail
- Excellent verbal and written communication skills with the ability to build positive customer relationships
- Ability to work independently while collaborating effectively with cross-functional teams
- Experience in the HVAC, manufacturing, distribution, or construction industry is considered an asset
Benefits
- Competitive Salary & Profit Sharing
- Comprehensive Benefits
- Health Spending Account
- RRSP Plan
- Professional Development
- Company-Wide Holiday Shutdown
- Paid time off during the holiday season
- Summer Fridays / early summer-afternoon finishes
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