Inside Sales Representative supporting Dock Products Canada’s access solutions sales. Managing leads, quotes, customer relationships, and coordination with production and engineering.
About the role
- Inside Sales Representative supporting O'Dell HVAC Group's equipment sales process. Preparing quotations, coordinating projects, and serving Canadian customers and contractors.
Responsibilities
- Respond to customer inquiries and provide product, pricing, and lead-time information
- Prepare accurate and competitive quotations, including support for special pricing requests and bid-spec tenders
- Follow up on quotations and sales opportunities to support conversion and customer responsiveness
- Coordinate opportunities from initial inquiry through successful order entry
- Ensure a smooth handoff to Project Coordinators and Project Managers
- Liaise with customers, vendors, engineers, and internal teams to confirm project requirements and support project success
- Review project specifications and drawings to assist with product selection and pricing
- Track opportunities, timelines, and customer requirements, proactively identifying and escalating risks
- Maintain accurate information within ERP and CRM systems
- Support preparation of technical submittals, documentation, and drawing packages
- Communicate with customers regarding order status, lead times, and product details
- Manage multiple priorities and respond to urgent requests in a fast-paced environment
- Contribute to continuous improvement initiatives and overall team efficiency
- Perform other responsibilities as assigned
Requirements
- Post-secondary education in Business, Engineering Technology, or a related field, or an equivalent combination of education and experience
- Minimum of two (2) years of experience in inside sales, sales support, project coordination, or a related role
- Experience within the HVAC, construction, mechanical, or building services industry is considered an asset
- Strong proficiency in Microsoft Office (Word, Excel, Outlook, Teams)
- Experience using ERP and CRM systems; NetSuite experience is an asset
- Ability to read and interpret technical drawings and specifications is an asset
- Experience working with contractors, vendors, engineers, and customers
- Experience preparing quotations, estimates, or supporting complex sales processes
- Ability to communicate in both English and French is considered an asset
- Excellent organizational and time management skills with the ability to manage multiple priorities simultaneously
- High attention to detail and accuracy
- Strong written and verbal communication skills
- Customer-focused mindset with a commitment to delivering exceptional service
Benefits
- Competitive Salary & Profit Sharing
- Comprehensive Benefits
- Health Spending Account
- RRSP Plan
- Professional Development
- Company-Wide Holiday Shutdown
- Paid time off during the holiday season
- Summer Fridays
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