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About the role

  • Field Technician responsible for installing and maintaining OPTEL traceability systems at client sites. Collaborates with technical teams and provides training to end-users, ensuring satisfaction.

Responsibilities

  • Install OPTEL systems at client sites in accordance with established standards
  • Carry out mechanical and electrical installation while ensuring compliance with quality standards
  • Collaborate with the technical support and factory design team to diagnose and resolve issues
  • Train end-users on the proper use of OPTEL systems
  • Prepare complete and accurate installation reports
  • Support clients during system qualification
  • Perform maintenance and repair on installed systems, as requested by the customer service department
  • Conduct engineering visits when required
  • Produce detailed service reports
  • Identify potential sales opportunities (new contracts, complementary systems)

Requirements

  • College diploma in electronics, computer science, electromechanics, or related field, or equivalent experience
  • Strong knowledge in computer science and electronics
  • Experience in the pharmaceutical, food, or cosmetics industries (asset)
  • Hands-on experience in diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
  • Strong analytical, communication, and problem-solving skills, with the ability to explain complex technical issues clearly
  • Excellent time management, prioritization, and ability to work effectively under pressure
  • Strong client orientation and solid teamwork skills
  • Resourcefulness, adaptability, versatility, and flexibility
  • Availability to travel approximately three weeks per month
  • Valid driver’s license and passport
  • High curiosity and willingness to learn and adopt new technologies, particularly artificial intelligence.

Benefits

  • Competitive compensation
  • Flexible working hours
  • Employee Assistance Program (EAP)
  • Comprehensive group insurance plan
  • A global organization with a presence on several continents

Job title

Job type

Full Time

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Associate's Degree

Location requirements

RemoteCanada

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