Senior Software Engineer building scalable AWS, Big Data, and ML infrastructure for Genesys’ AI - powered customer - experience platform. Leading distributed systems projects from architecture through production.
About the role
- Software Engineer building customer-facing observability features at Pantheon. Creating backend systems for actionable insights from observability data in Go, Python, and SQL.
Responsibilities
- Create backend systems that transform raw observability data from platforms like New Relic, Grafana, and Cloudflare into clear, actionable insights surfaced directly in our product.
- Work on Portfolio Insights, OpenTelemetry exploration, and product analytics capabilities.
- Build features customers interact with daily, not internal tooling.
- Work primarily in Go, with Python and SQL for data work.
Requirements
- 3+ years of experience building production services and features.
- Go experience is a plus (or similar systems language).
- Comfortable working in React and TypeScript and GraphQL.
- Comfort with BigQuery/SQL and with Python for data work.
- Experience with observability platforms (New Relic, Grafana, Datadog).
- Experience with RESTful APIs and distributed systems.
- Familiarity with GCP infrastructure primitives, terraform, and container management solutions like kubernetes
Benefits
- Industry competitive compensation and equity plan
- Paid Time Off (PTO), Paid Sick Leave (PSL) and 12 Paid Company Holidays
- Full medical coverage (Extended health care, dental, vision)
- Top-of-line equipment
- In-office workspace (Vancouver, BC Canada)
- Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development
- Events and activities both team-based and company wide that inspire, educate and cultivate
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