Supervisor overseeing delivery of high-quality clinical care for a dynamic non-profit organization supporting mental health services. Implement best practices and evaluate service delivery to enhance care quality.
Responsibilities
Provide clinical supervision, consultation and training to therapists, group facilitators, and contracted staff to ensure exceptional clinical support services.
Contribute to the delivery of support services through team building, excellent customer service, continuous quality improvement and risk management.
Provide expertise on high-risk cases, including risk assessment and crisis intervention, as requested by staff.
Monitor client intakes into the program to ensure every client has been provided with a high level of clinical service from the team.
Determine the training and professional development needs of the team and develop/update program curriculum and tools for programs with team consultation.
Support the implementation of the program’s strategic plans, direct and monitor clinical activities so that strategic goals and approved budgets are met.
Ensure the clinical teams understanding of all clinical and administrative procedures and determine where the policies, procedures and protocols require updates or adjustments to ensure best practices are being adhered to.
Respect the agency to maintain and strengthen collaborative relationships with community partners on various projects and initiatives as assigned.
Facilitate and support scheduling, audits, performance management and quality monitoring of services.
Maintain a high level of clinical competence, participate in professional/program development, clinical training opportunities and staff training.
Stay informed about CRPO, OCSWSSW and other regulations and industry best practices through ongoing professional development.
Perform other duties as assigned.
Requirements
A Bachelor's degree in Social Work or a relevant field. A Master's degree highly preferred.
Meet the Clinical Supervision Criteria as per the CRPO:
Minimum of 5 years of extensive clinical experience.
Completion of 1000 direct client contact hours and 150 hours of clinical supervision.
Completed or *willing to complete* 30 hours of directed learning in providing clinical supervision (course work, supervised practice as a clinical supervisor, individual/peer/group learning, and independent study).
Registration with the OCSWSSW or the CRPO.
Current Standard First Aid, CPR and CPI certificate.
Supervisory experience in a Not-for-profit, unionized environment is a strong asset.
Proven ability to lead by example, engage and mentor staff, and guide teams toward successful project completion and goal achievement with humility and efficiency.
Effective communication and interpersonal skills.
Strong strategic planning, team building and facilitation skills.
Change management experience is considered an asset.
Able to meet flexible hours as needed, with a rotating on-call schedule.
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