Senior Genesys engineer managing routing, IVR, and omnichannel integrations for Forward Financing, a fintech lender. Optimizing customer and agent contact - center experiences across voice, SMS, and email.
About the role
- Senior Revenue Operations Systems Analyst optimizing revenue technology stack at Prophix. Collaborating with teams to drive measurable revenue impact and operational efficiency.
Responsibilities
- Architect, administer, and continuously optimize our revenue technology stack, including platforms across sales engagement, marketing automation, data enrichment, conversation intelligence, and partner management to ensure seamless processes and accurate reporting
- Translate business requirements into scalable technical solutions, balancing speed, flexibility, and long-term maintainability across the revenue organization
- Evaluate, select, and lead the technical implementation of emerging technologies, including AI-powered tools, to improve productivity, personalization, and decision-making across go-to-market functions
- Develop and maintain technical documentation, including system architecture diagrams, data flow mappings, and process specifications
- Uphold data governance processes to ensure the integrity and accuracy of data across all revenue systems
- Define and advance key performance indicators (KPIs) related to sales and marketing efficiency and effectiveness, delivering insights that inform strategic decision-making
- Partner with Sales, Marketing, Customer Success, and Revenue Enablement to diagnose process inefficiencies and implement data-driven, system-oriented solutions
- Stay current on trends in RevOps technology, automation, data infrastructure, and AI applications in go-to-market functions
Requirements
- 5–7 years of progressive experience in Revenue Operations, Sales Operations, Marketing Operations, or a similarly technical go-to-market operations role
- Advanced proficiency in CRM platforms (Salesforce preferred), including data models, automation, validation logic, and system configuration
- Strong analytical skills with demonstrated experience in reporting, data analysis, and translating data into actionable business insights
- Proven ability to manage multiple projects concurrently, with strong attention to detail and a track record of delivering quality outcomes under competing priorities
- Effective communicator and cross-functional collaborator, with demonstrated experience working across Sales, Marketing, and other GTM stakeholders
- Proactive problem-solver with a continuous improvement mindset and the ability to diagnose and resolve technical issues in real time
- Bachelor's degree in Business Administration, Marketing, Finance, Data Analytics, or a related field
- Comfort using AI tools responsibly to support tasks such as research, drafting, or data review
- Ability to learn new tools and adapt as technology evolves
- Curiosity and openness to exploring new approaches
- Collaborative mindset when working with teams and technology
- Must be legally entitled to work in the country where this role is located
Benefits
- Comprehensive health, dental, vision, and mental-health coverage
- Retirement savings with employer contributions
- Parental leave top-up
- Annual wellness allowance
- Generous paid time off including vacation and sick time
- Social events, team activities, and opportunities to build community
- Opportunities to participate in Environmental, Social, and Governance (ESG) initiatives
- Quarterly Town Halls and Kickoffs that bring teams together to celebrate wins, share updates, and look ahead at what’s next
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