Technical Support Engineer supporting CrashPlan’s cyber - ready data resilience platform. Diagnosing customer issues across operating systems, networks, databases, and deployment environments.
About the role
- Technical Support Specialist providing remote customer support through live chat, tickets, and voice. Assisting with onboarding and ensuring customer satisfaction across our SaaS platform.
Responsibilities
- Provide real time live chat, ticket based and voice support
- On-demand demo and remote support for troubleshooting
- Answer incoming phone calls from customers to offer support
- Answering support tickets to help customers and free trials
Requirements
- Self motivated and proactive mindset
- Remote work experience is considered an asset
- Prior experience in a customer-facing role (Support, Success, Account Management, or Sales)
Benefits
- Opportunity to have a big impact on our growth and your career
- No red tape or pointless meetings
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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