Technical Solution Analyst at PointClickCare providing support for health tech product issues. Involves troubleshooting and delivering exceptional customer outcomes in a fast - paced environment.
About the role
- Solution Engineer providing presales technical support and strategy for Qualtrics' SaaS platform. Responsible for client presentations, solution architecture, and collaboration with sales teams.
Responsibilities
- Provide presales technical / functional support and solution strategy to prospective clients and customers while ensuring customer satisfaction.
- Provide direction and specialist knowledge in applying the technology/application to the customers organization.
- Develop and deliver high quality Qualtrics presentations and product demonstrations.
- Present and articulate advanced product features and benefits, product future direction and overall Qualtrics solutions.
- Design, validate, and present Qualtrics software solutions to include advanced product concepts, future direction, and 3rd party complementary services.
- Effectively consult with management of customer organizations.
- Participates in sales planning and business development activities.
- Develop and demonstrate moderately complex solutions.
- Architect solutions and prototype solutions for customers.
- Present and articulate Qualtrics product's strengths, relative to competitors.
- Interacts with development to enhance/refine Qualtrics products for the team.
Requirements
- Minimum of 4.5 years of prior Sales/Solutions Engineering, or Solution Architect experience with software in a SaaS/Cloud environment, selling to C/VP level buyers
- High energy, self-starter comfortable with ambiguity in entrepreneurial environments.
- Outstanding professional, sales, and technical capabilities; comfortable supporting both enterprise (field) and inside sales teams on targeted accounts
- Ability to explain and resolve common technical aspects of SaaS software, including security, protocols for APIs, SLAs, email/communication specifications, etc.
- Ability to see and present 'the big picture', architect solutions to solve customer problems, and uncover business challenges and develop custom solutions to solve them
- Demonstrated excellent customer facing verbal and written communication skills: needs analysis, positioning, business justification, and closing techniques.
- Possess 'best of breed' functional sales experience that could be applied across an entire sales area in general or specific functional categories
- Must be able to pivot to other system related tasks if and when needed. We wear lots of hats here at Qualtrics!
- Undergraduate degree (E.g. Marketing, Business, Human Resources Management, Organizational Behavior, Organizational Leadership, Computer Science, Information Systems, Mathematics, Statistics, or other quantitative field. Strong academic performance.)
- Legally authorized to work in United States
- Travel required (Up to 25%)
- Preferred Qualifications
- Experience in HTML, CSS, JavaScript, SQL a plus
- Experience and familiarity with contact centers and voice of the customer programs
- Experience and familiarity with AI and Large Language Models
- Previous work in Customer and/or Employee Experience software and systems, including pre or post-sales support
Benefits
- 100% Performance based promotions - not politics or tenure
- Pension plan match
- We offer private dental and health insurance
- Qualtrics Experience Program - $1,800 gross per calendar year for an experience of your choosing (eligible after a year) - Some team members have chosen to use the bonus for vacations, concert or event tickets, or home improvement projects.
- Wellness reimbursement - up to the value of $300 per quarter can be reimbursed for a variety of wellness activities
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Senior Solutions Consultant responsible for ENGIN implementation in utility sectors. Leading technical delivery and ensuring alignment with client objectives in a remote setting.
Solutions Engineer partnering with Sales to drive new business for Commercial customers at Tailscale. This role blends deep networking expertise with strong sales acumen to win competitive deals.
Commercial Solutions Engineer partnering with Sales to drive new business opportunities. Blending networking expertise with sales acumen to win competitive deals.
Solutions Engineer assisting customers in integrating Sentry into their applications to enhance software monitoring. Develop best practices and support client needs to drive successful implementation.
Health Solutions Consultant engaging with healthcare professionals for product education and relationship building. A pharmaceutical company focused on innovative solutions for improved health outcomes.
Solution Architect at iA Financial Group driving transformative solutions in insurance, savings, and retirement sector. Leading architectural design and overseeing compliance with governance frameworks.
Senior Solution Architect at Intact evolving Data and AI platforms. Collaborating across teams to deliver secure and scalable solutions that impact business.
Finance Systems Senior Manager at Thumbtack, strategizing finance tools and AI - powered solutions while enhancing financial operations. Collaborating across teams for improved data - driven insights.
Senior Manager leading a team of Solutions Architects at Federated Co - operatives Limited. Focused on defining and delivering integrated technology solutions throughout Canada with remote flexibility.