Manager designing Amazon Connect and Zendesk cloud contact center architectures for TELUS Digital. Leading technical pre - sales, demonstrations, proofs of concept, and customer solution engagements.
About the role
- Solution Engineer providing presales technical support and strategy for Qualtrics' SaaS platform. Responsible for client presentations, solution architecture, and collaboration with sales teams.
Responsibilities
- Provide presales technical / functional support and solution strategy to prospective clients and customers while ensuring customer satisfaction.
- Provide direction and specialist knowledge in applying the technology/application to the customers organization.
- Develop and deliver high quality Qualtrics presentations and product demonstrations.
- Present and articulate advanced product features and benefits, product future direction and overall Qualtrics solutions.
- Design, validate, and present Qualtrics software solutions to include advanced product concepts, future direction, and 3rd party complementary services.
- Effectively consult with management of customer organizations.
- Participates in sales planning and business development activities.
- Develop and demonstrate moderately complex solutions.
- Architect solutions and prototype solutions for customers.
- Present and articulate Qualtrics product's strengths, relative to competitors.
- Interacts with development to enhance/refine Qualtrics products for the team.
Requirements
- Minimum of 4.5 years of prior Sales/Solutions Engineering, or Solution Architect experience with software in a SaaS/Cloud environment, selling to C/VP level buyers
- High energy, self-starter comfortable with ambiguity in entrepreneurial environments.
- Outstanding professional, sales, and technical capabilities; comfortable supporting both enterprise (field) and inside sales teams on targeted accounts
- Ability to explain and resolve common technical aspects of SaaS software, including security, protocols for APIs, SLAs, email/communication specifications, etc.
- Ability to see and present 'the big picture', architect solutions to solve customer problems, and uncover business challenges and develop custom solutions to solve them
- Demonstrated excellent customer facing verbal and written communication skills: needs analysis, positioning, business justification, and closing techniques.
- Possess 'best of breed' functional sales experience that could be applied across an entire sales area in general or specific functional categories
- Must be able to pivot to other system related tasks if and when needed. We wear lots of hats here at Qualtrics!
- Undergraduate degree (E.g. Marketing, Business, Human Resources Management, Organizational Behavior, Organizational Leadership, Computer Science, Information Systems, Mathematics, Statistics, or other quantitative field. Strong academic performance.)
- Legally authorized to work in United States
- Travel required (Up to 25%)
- Preferred Qualifications
- Experience in HTML, CSS, JavaScript, SQL a plus
- Experience and familiarity with contact centers and voice of the customer programs
- Experience and familiarity with AI and Large Language Models
- Previous work in Customer and/or Employee Experience software and systems, including pre or post-sales support
Benefits
- 100% Performance based promotions - not politics or tenure
- Pension plan match
- We offer private dental and health insurance
- Qualtrics Experience Program - $1,800 gross per calendar year for an experience of your choosing (eligible after a year) - Some team members have chosen to use the bonus for vacations, concert or event tickets, or home improvement projects.
- Wellness reimbursement - up to the value of $300 per quarter can be reimbursed for a variety of wellness activities
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