Freelance CTD Language Lead translating and proofreading English - to - Simplified - Chinese Life Science documents. Managing linguistic quality, client feedback, language assets, and linguist teams for TransPerfect.
About the role
- Seller Experience Specialist owning onboarding, relationships, and growth for sellers using RB Global’s commercial asset marketplace. Driving retention, satisfaction, and expansion across an assigned Canadian market.
Responsibilities
- Lead onboarding calls, expectation-setting, and first goal conversations for every seller in the assigned market
- Brief internal teams at handoff and remain the seller’s point of contact throughout the lifecycle
- Serve as the primary contact for sellers in the assigned market
- Deliver market briefs covering demand trends, listing recommendations, and competitive context
- Present state-of-experience updates to sales leadership and prepare data for executive reviews
- Run quarterly business reviews using Seller Health Score and Salesforce data
- Review the Smart Report weekly and drive goal-mapping discussions with sellers
- Build relationships with day-to-day contacts and decision-makers
- Track and remove friction involving asset intake/delivery, title delays, and unclear handoffs
- Own escalations end-to-end and communicate insights to Operations, Product, and Training
- Identify expansion signals and package seller context for the Territory Manager
- Contribute field insight to the Seller Health Scorecard
- Drive loyalty and retention through milestone recognition and proactive NPS check-ins
- Manage seller communication on title issues, account escalations, and seller approvals
- Provide account training and tools and technology onboarding
- Deliver strong seller retention, onboarding satisfaction, positive seller-health signals, first-call resolution, consistent check-ins, and repeat-listing growth
Requirements
- Bachelor’s degree in business, marketing, or a related field, or equivalent professional experience required
- 5–7+ years in Customer Success, Account Management, or a market-facing relationship role
- Experience in a marketplace, auction, or B2B platform environment preferred
- Experience owning a book of accounts or a defined market end-to-end
- Salesforce required, or equivalent customer-success tooling strongly preferred
- Ability to read health scores, usage signals, and market trends and translate them into seller conversations
- Track record of proactive partnership with sellers
- Candidate must reside in-market
- Bilingual French/Spanish preferred
- Must be able to travel 20–30% for seller visits, regional events, and internal meetings
- Customer relationship ownership, account management, cross-functional influence, and data-led decision-making
Benefits
- Remote-compatible work arrangement with regular in-person presence at key accounts, sites, and team sessions
- Travel opportunities for seller visits, regional events, and internal meetings
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Freelance CTD Language Lead translating Life Science documents from English into Simplified Chinese at TransPerfect. Managing linguistic quality, client feedback, and translator teams.
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