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AI Product Owner – Contact Center AI
LinkedIn Recruiter Post
A large Telco seeks an AI Product Owner to drive Contact Center AI services, bridging business strategy and technical execution.
About the role
- Senior Technical Product Owner for HR Systems at RB Global. Responsible for Oracle HCM Cloud system implementation, integration, and enhancements.
Responsibilities
- Work with a team of software developers, testers and third-party vendors to design, build and test system enhancements, reports and integrations for HR systems.
- Assist with decommissioning legacy HR system functionality that will be replaced by the new Oracle HCM Cloud functionality.
- Assist with on-going enhancement, new feature enablement and production support of HR system functionality (Oracle HCM Cloud and other related HR systems).
Requirements
- At least 3 years of experience in implementing or supporting Oracle HR / HCM applications in a complex and highly integrated environment.
- Hands-on experience implementing or supporting at least 3 of the following modules in Oracle HCM Cloud: Time and Labor, Absence Management, Benefits, Core HR, Payroll, Recruiting.
- Strong knowledge of HR business processes.
- Experience working in a team-oriented, fast-paced, loosely structured, collaborative environment.
- Good understanding of contemporary systems, development methodologies and tools in a large corporate setting.
- Strong communication skills and an ability to present ideas in business-friendly and user-friendly language.
- Ability to evaluate and prioritize work based on business value.
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