Private Banking Associate delivering RBC Private Banking service, transaction support, and digital education. Identifying client needs and resolving requests across in-person, phone, and email channels.
Responsibilities
Fulfill incoming servicing requests via email and phone
Identify unmet client needs through discovery in daily interactions
Champion digital education to enable clients to engage with RBC through their preferred channel
Deliver the Black Card Experience through high-level service and support, transaction excellence, digital education, and opportunity spotting
Deliver tailored client experiences to Private Banking clients in person, via email, and over the phone
Resolve client concerns at first point of contact in a professional, timely, and accurate manner
Maximize the use of technology
Requirements
Minimum of 2 to 3 years of banking experience
Strong working knowledge of Microsoft Office Suite
Proven client service skills
Excellent organizational skills
Completion of IFC or CSC (nice-to-have)
Post-secondary education in Commerce or Business Administration (nice-to-have)
Benefits
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
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