Private Banking Associate responsible for fulfilling servicing requests and identifying client needs at RBC. Championing digital education and delivering tailored client experiences in Quebec, Canada.
Responsibilities
Responsible for creating an enhanced client experience by fulfilling incoming servicing requests via email and phone
Identify unmet client needs through discovery in daily interactions
Champion digital education to enable our clients to engage with RBC
Deliver a tailored client experience for incoming servicing requests in person, via email, and over the phone
Resolve client concerns at first point of contact in a highly professional, timely, and accurate manner
Maximize the use of technology
Requirements
Minimum of 2 to 3 years of banking experience
Bilingualism (English and French) required
Strong working knowledge of Microsoft Office Suite
Proven client service skills
Excellent organizational skills
Completion of IFC or CSC is nice-to-have
Post-secondary education in Commerce or Business Administration is nice-to-have
Benefits
A comprehensive Total Rewards Program including bonuses and flexible benefits
Competitive compensation
Commissions and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
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