Transformation Delivery Associate in Canadian Retirement responsible for strategic improvements. Collaborating across teams to ensure objectives align with business benefits and outcomes.
About the role
- Private Banking Associate responsible for fulfilling servicing requests and identifying client needs at RBC. Championing digital education and delivering tailored client experiences in Quebec, Canada.
Responsibilities
- Responsible for creating an enhanced client experience by fulfilling incoming servicing requests via email and phone
- Identify unmet client needs through discovery in daily interactions
- Champion digital education to enable our clients to engage with RBC
- Deliver a tailored client experience for incoming servicing requests in person, via email, and over the phone
- Resolve client concerns at first point of contact in a highly professional, timely, and accurate manner
- Maximize the use of technology
Requirements
- Minimum of 2 to 3 years of banking experience
- Bilingualism (English and French) required
- Strong working knowledge of Microsoft Office Suite
- Proven client service skills
- Excellent organizational skills
- Completion of IFC or CSC is nice-to-have
- Post-secondary education in Commerce or Business Administration is nice-to-have
Benefits
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation
- Commissions and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
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