Personal Care Specialist supporting Cencora’s Canadian patient services and pharma commercialization business. Processing prior authorizations, insurance verification, financial assistance, and specialty pharmacy referrals.
About the role
- Caseworker managing projects and providing support for patients and providers in Canada. Working with healthcare professionals and adherence to case-management protocols in pharmaceutical services.
Responsibilities
- The management of the assigned projects and/or cases.
- Adherence to the general company processes
- Telephone support: Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support.
- Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
- Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals;
- Document each activity in program specific database.
- Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.
- Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
- Participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.
- Responsible to report all Adverse Events to the assigned units/departments
Requirements
- Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.
- A minimum of one (1) year experience in customer service
- Bilingual (French/ English) an asset
- Ability to multitask
- Attention to detail
- Strong Problem solving skills
- Experience in the medical and pharmaceutical field is an asset.
- Working knowledge of Word, Excel and Outlook
Benefits
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
Job title
Job type
Experience level
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