Cytogenomicist providing case interpretation and oversight at Trillium Health Partners. Collaborating with healthcare professionals in clinical and laboratory genetics.
About the role
- Serve as the primary contact for patients at Cencora, guiding them through their medication journeys. Collaborate with healthcare partners to ensure patients receive seamless support in managing their therapies.
Responsibilities
- Serves as the consistent and expert primary contact for patients, guiding and supporting them through reimbursement, copay management, and pharmacy coordination across all phases of their medication journey
- Communicates directly with patients to gather information, educating on program services (including injection training, pharmacy options, and coverage support), and empowering patients to navigate their therapy
- Coordinates and maintains prescription coverage and renewals, interacting regularly with pharmacies, insurance companies, and other partners to resolve obstacles and ensure timely access to medication
- Collaborates with Field Case Managers (FCMs) and the broader care network to deliver seamless onboarding and ongoing patient support
- Adapts services for diverse clinic and pharmacy models, connecting with preferred pharmacy teams and biologic coordinators as required by territory
- Anticipates potential challenges, proactively problem-solves, and provides tailored guidance and support for each patient
- Manages adverse event reporting and takes on additional program support or ad hoc duties as assigned
Requirements
- Bilingualism (English/French) is an asset (requirement for province of Quebec)
- Experience in customer service setting
- Post-secondary education certificate, diploma, or degree (preferred)
- Experience in reimbursement, call center/pharmaceutical industry, health insurance, or clinical support (asset)
- Knowledge of medical information, CRM systems (Salesforce), and pharmacy operations (preferred)
- Exceptional customer service skills and phone etiquette
- Detail and results oriented, with strong analytical and organizational skills
- Excellent time management and sense of urgency
- Ability to collaborate effectively and work autonomously in a remote home office environment
- Strong written and verbal communication skills in English and French (for Quebec/New Brunswick)
- Ability to manage multiple priorities and adapt to change and ambiguity
- Proficiency with Microsoft Office and confidence using technology
- Commitment to continuous improvement and adherence to program standards
Benefits
- medical, dental, and vision care
- backup dependent care
- adoption assistance
- infertility coverage
- family building support
- behavioral health solutions
- paid parental leave
- paid caregiver leave
- variety of training programs
- professional development resources
- opportunities to participate in mentorship programs, employee resource groups, volunteer activities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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