Staff Program Manager at Mozilla managing Trust & Safety programs. Collaborating with cross - functional teams to design and implement safety and compliance initiatives.
About the role
- Program Manager overseeing change management initiatives while supporting clients in a global pharmaceutical solutions company. Leading project management and service delivery across various departments.
Responsibilities
- Targeted focus on Project Management and Shared Services Support
- Responsible to interface with all levels of Management within the Portfolio for all related change management initiatives
- Oversees the Administrative Team department and all functions therein
- Leads and initiates continuous improvement activities for all 20 therapeutic areas
- Leverages broad account management experience to effectively support clients
- Develops all decks and related collateral for Quarterly Business Reviews (ABRs), Client PMO meeting and Change Management Initiatives
- Responsible for the coordination of all portfolio events and change management activities
- Interfaces with cross-functional departments for service delivery related initiatives and change management
- Oversees associates to ensure their ability to handle calls and provide appropriate customer service, document requirements in the system, and manage follow-up calls
- Assists with quality assurance and quality improvement initiatives; makes recommendations for changes in operations and assists in the execution of these changes
- Produce all project related reporting
- Participate in client meetings; Daily and ongoing client project communications
Requirements
- Minimum University Degree in Business Administration, Science or equivalent experience
- Minimum of 3 years' experience in the pharmaceutical/biotech or healthcare-related industries
- Minimum 2 years’ experience in project or program management
- Minimum 2 years of People management experience
- Advanced knowledge of pharmaceutical distribution industry
- Working knowledge of automated warehouse operating system
- Strong business and financial acumen
- Strong analytical and mathematical skills
- Ability to communicate effectively both orally and in writing
- Effective organizational skills; attention to detail
- Excellent problem-solving skills; ability to resolve issues effectively and efficiently
- Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
Benefits
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
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