Genesys Systems Engineer supporting routing, IVR, and omnichannel contact center technology. Helping Forward Financing, a fintech lender, optimize customer and agent experiences.
About the role
- Billing Systems Architect owning Quote-to-Cash infrastructure for Upsun’s cloud application platform. Configuring billing, pricing, revenue recognition, and financial integrations globally.
Responsibilities
- Serve as the hands-on technical owner of the BillingPlatform environment, configuring catalogs, price cards, usage rating rules, and automated invoice schedules
- Own ongoing platform health, including system updates, pricing launches, recurring bill-run troubleshooting, sync exception handling, and root-cause issue resolution
- Use SQL for data validation, rating engine auditing, and operational reporting
- Collaborate with Engineering to receive mediated usage data via systems such as DigitalRoute or Kafka
- Maintain and optimize API-driven integrations between BillingPlatform, upstream CRMs such as Salesforce, downstream ERP/GL tools such as NetSuite, and payment gateways such as Stripe
- Partner with Accounting to ensure rating rules, revenue schedules, and general ledger mappings satisfy ASC 606 and IFRS 15 compliance standards
- Gather technical and operational requirements from Accounting, Finance, Sales Ops, and Product teams and translate them into sustainable platform configuration
- Maintain billing data continuity and manage subscription data updates or migrations without disrupting financial operations or revenue recognition flows
- Serve as the technical lead bridging Finance, Product, and Engineering
- Support new pricing model launches, complex usage rating schemes, and financial system integrations while optimizing platform performance and automation
Requirements
- Proven hands-on experience configuring and administering enterprise Quote-to-Cash or billing platforms (e.g., Zuora, Salesforce Revenue Cloud/CPQ, NetSuite Billing, Aria Systems, or BillingPlatform)
- Strong proficiency with SQL for querying and auditing billing data
- Solid grasp of REST APIs, webhooks, and ETL workflows
- Experience supporting complex SaaS or infrastructure pricing models, including PLG, hybrid commitment-plus-usage, tiered rates, and consumption-based/metered billing
- Practical understanding of revenue recognition fundamentals (ASC 606 / IFRS 15) and how accounting rules dictate billing engine design
- Ability to bridge technical language and financial business logic while collaborating with engineering teams and accounting stakeholders
- Methodical approach to diagnosing system sync errors, rating anomalies, and integration edge cases
- Legally authorized to work in Australia, Canada, France, Germany, Spain, the United Kingdom, or the United States
- Ability to pass a background check
- Bonus: Experience with DigitalRoute mediation software or Kafka event-stream data intake
- Bonus: Previous exposure to cloud infrastructure, PaaS, or developer-platform usage metrics
- Bonus: Background supporting system migrations from implementation partners into internal teams
Benefits
- Flexible PTO
- Comprehensive healthcare coverage (UK, Canada, France, Spain, USA)
- Company stock options
- Professional development budget
- Office equipment budget
- Wellness budget
- Annual team gatherings
- Internet reimbursement
- Inclusive parental leave
- Remote work travel program
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Salary
Not specified
Degree requirement
No Education Requirement
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