Product Manager shaping Linedata’s Capitalstream lending and leasing software platform. Driving roadmap, SaaS modernization, customer value, and cross - functional delivery.
About the role
- Lead the evolution of Resmed's global contact center technology ecosystem as a Global Revenue CCaaS Sr. Product Manager. Drive transformation through innovation, collaboration, and customer-centric product delivery.
Responsibilities
- Own, develop, and maintain the Global Revenue CCaaS Product Roadmap
- Ensure continuous roadmap alignment with the Global Revenue CRM Product Manager
- Maintain deep, current knowledge of CCaaS platforms
- Apply prior real-world CCaaS implementation experience to guide roadmap decisions
- Present and robustly defend product strategy, architectural recommendations, and roadmap priorities to global leaders and executive stakeholders
- Drive a globally harmonized approach to contact center operations
- Partner closely with GTS and Revenue Technology leadership to define integrated platform strategies
- Collaborate with regional Customer Service and Revenue teams to ensure consistent adoption of global standards and platforms
- Lead cross-functional workshops to surface requirements, define user stories, and identify opportunities for automation
- Establish and chair the Global CCaaS Change Control Board
- Independently gather global requirements and translate them into implementation-ready user stories
- Develop and maintain a unified global backlog of CCaaS and Service Intelligence requirements
- Partner with delivery teams throughout design, implementation, and stabilization phases
- Measure adoption, performance, and business impact of CCaaS capabilities
Requirements
- 8+ years of experience in CCaaS technology, contact center operations, or product management supporting large-scale customer service organizations
- Proven track record of successfully leading or contributing to CCaaS platform implementations, enhancements, or global rollouts with a practical knowledge of emerging technologies
- Hands-on, practical experience with NICE inContact, including routing, IVR/IVA design, agent experience, reporting/ analytics and skills-based routing and experience with deploying self-serve processes and Agentic AI
- Experience supporting global service operations across multiple regions and time zones
- Demonstrated ability to operate independently in a senior PM capacity with minimal oversight while developing, managing, and communicating a multi-region product roadmap
- Experience deploying productivity tools and Agentic AI and using Service intelligence platforms in a contact center setting
- Experience collaborating closely with CRM product teams and understanding CRM–CCaaS integration patterns
- Strong partnership skills with technical teams (GTS or equivalent), aligning roadmap direction with architectural feasibility and execution realities
- Excellent communication, influence, and executive presentation skills
- Experience with Salesforce Service Cloud.
Benefits
- comprehensive medical, vision, dental, and life insurance
- AD&D insurance
- short-term and long-term disability insurance
- sleep care management
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- commuter benefits
- 401(k)
- Employee Stock Purchase Plan (ESPP)
- Employee Assistance Program (EAP)
- tuition assistance
- Flexible Time Off (FTO)
- 11 paid holidays plus 3 floating days
- 14 weeks of primary caregiver leave or two weeks of secondary caregiver leave when welcoming new family members
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Senior Product Manager owning provider experience and clinical operations products at Maple, Canada’s on - demand healthcare platform. Driving scalable workflows and AI - enabled care delivery improvements.
Senior Product Manager owning end - to - end product areas for Orchestry’s Microsoft 365 governance and automation SaaS platform. Turning customer insights into measurable product outcomes.
Product leader driving Innovasea’s aquaculture technology strategy, roadmaps, and launches. Improving fish health, operational efficiency, and sustainability through hardware and software solutions.
Product Manager owning documentation as a product for Versapay’s accounts receivable automation platform. Building AI - assisted pipelines, standards, and publishing systems across ERP applications.
Product Owner shaping digital commerce solutions for Valtech, an experience innovation company. Managing Agile backlogs, requirements, stakeholders, and delivery outcomes for clients.
Product Owner leading commercial data integration, modeling, and governance for McKesson’s healthcare business. Partnering with Canada’s Data & Analytics Hub and Commercial Intelligence team.
Senior Product Manager growing Jobber’s AI teammate for home service businesses. Owning acquisition, onboarding, activation, retention, and monetisation of AI adoption.
Senior Product Manager building Jobber’s AI automation platform for home service businesses. Shipping automations and evaluation tools that help providers save time and operate more efficiently.
Data Product Manager owning enterprise data products for Level Access, an accessibility technology company. Translating business needs into analytics, governance, and AI - enabled solutions.