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About the role

  • Lead product for AI-native customer-facing experience at Constant Contact. Focused on building trust and quality in AI applications for small business.

Responsibilities

  • Own the customer-facing AI experience end-to-end.
  • Make the AI feel trustworthy.
  • Pick the right leading indicators.
  • Partner across product surfaces.
  • Be opinionated about AI UX.
  • Use AI to build, not just to ship.
  • Get out of the building.
  • Communicate up and across.

Requirements

  • 8+ years in product
  • SaaS experience required; SMB experience strongly preferred
  • Genuinely AI-fluent
  • Direct experience building agentic systems
  • Sharp on AI UX
  • Metrics-driven without being metric-blind
  • Customer-obsessed about SMB owners specifically
  • Bias toward action
  • Direct communicator

Benefits

  • Health and welfare benefits
  • Paid leave
  • Generous paid time off policy

Job type

Full Time

Experience level

Lead

Salary

$159,500 - $191,400 per year

Degree requirement

No Education Requirement

Location requirements

RemoteCanada

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