Senior Product Manager owning provider experience and clinical operations products at Maple, Canada’s on - demand healthcare platform. Driving scalable workflows and AI - enabled care delivery improvements.
About the role
- Product Owner managing Agile teams at Manulife, focusing on delivering innovative solutions. Collaborate with cross-functional teams to align product roadmaps with strategic goals.
Responsibilities
- Contribute to the creation and ongoing refinement of Product Roadmaps that align with strategic goals and customer needs.
- Participate in discovery activities with cross-functional teams to understand stakeholder requirements and inform backlog priorities.
- Translate business objectives into clear User Stories and Acceptance Criteria.
- Use qualitative insights to support prioritization and decision-making at the team level.
- Lead day to day backlog management ensuring work is well defined, prioritized, and ready for development.
- Participate in agile ceremonies including Sprint Planning, Backlog Refinement, Daily Standups, and Sprint Retrospectives.
- Make tactical trade-off decisions that balance scope, timeline, and quality within the team’s delivery boundaries.
- Provide ongoing delivery updates to stakeholders and collaborate with teams to maintain alignment on sprint goals and timelines.
- Ensure User Stories meet defined acceptance criteria and requirements.
- Monitor product health and escalate risks or technical constraints that impact delivery.
- Support change management plans, communications, and training efforts for new product releases.
- Partner with marketing, operations, and sales teams to prepare for and execute go-to-market activities.
- Gather feedback post-release to support continuous improvement and adoption.
Requirements
- 2 to 3 years of relevant work experience agile methodology or project management
- Experience working in the Insurance industry is an asset; general business acumen with the skills to increase/mature business acumen
- Strong knowledge of agile principles, project and program management tools, techniques, and methodologies
- Use of common agile tools and applications like Confluence, JIRA, etc.
- SAFe or, PMP or, CSPO designation, Change Management experience and/or certifications considered an asset
- Ability to work autonomously and collaboratively across teams / stakeholder groups
- Strong ability to clarify and document requirements, resolve blockers, and align expectations across teams.
Benefits
- health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- retirement savings plans including pension and a global share ownership plan with employer matching contributions
- financial education and counseling resources
- generous paid time off program in Canada including holidays, vacation, personal, and sick days
- full range of statutory leaves of absence
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