LP
AI Product Owner – Contact Center AI
LinkedIn Recruiter Post
A large Telco seeks an AI Product Owner to drive Contact Center AI services, bridging business strategy and technical execution.
About the role
- Technical Product Manager for FME Platform within Enterprise Automation and Platform Enablement portfolios at Safe Software. Leading discovery, delivery, and roadmaps in a collaborative, dynamic environment.
Responsibilities
- Explore problems worth solving—framing opportunities, gathering customer evidence, and producing concept documents that validate whether an idea is worth pursuing further.
- Lead discovery alongside Design and Engineering through customer interviews, competitive analysis, early feasibility checks, and lightweight experimentation to reduce uncertainty before committing resources.
- Shape validated ideas into well-defined work ready for delivery—owning PRDs, defining success metrics, supporting design validation, and collaboratively stack-ranking priorities with engineering leads.
- Support delivery by clarifying requirements as questions arise, incorporating beta testing and early adopter feedback, and ensuring shipped work aligns with the original problem framing.
- Contribute to roadmap areas within the Enterprise Automation and Platform Enablement portfolios, working across the FME Platform rather than a single product.
- Grow into ownership of a defined roadmap area, taking responsibility for its direction, prioritization, and outcomes over time.
- Partner with Product Marketing, Sales, and Customer Experience teams to prepare release communications and shape go-to-market messaging.
Requirements
- 5+ years of experience, of which 3 are in a related Product Management role.
- A Bachelor’s degree in Computer Science, Engineering, or a related field.
- Strong technical fluency—you can engage in conversations about systems architecture, deployment pipelines, APIs, and platform infrastructure without getting lost.
- Experience working on products tailored to technical audiences such as operators, admins, and developers rather than casual users.
- Comfortable with ambiguity and able to drive clarity through evidence gathering, customer conversations, and structured problem framing.
- Strong written communication with the ability to produce clear PRDs, concept documents, and decision artifacts that move work forward.
- Collaborative by default—you work well across engineering, design, and other product managers, especially in shared-ownership environments.
- In-depth knowledge of Safe Software's technology stack, customer base, and strategic goals (Desired).
- Experience with how organizations adopt, operate, and scale enterprise software—including concerns like deployment, administration, observability, or extensibility (Desired).
- Experience with workflow automation, job execution, or integration platforms (Desired).
Benefits
- Meaningful Work: Make a profound impact across our business, workplace and data integration product.
- A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support.
- Social Responsibility: Become part of a team that finds meaningful ways to give back. Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives.
- Learning & Career Development: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe.
- Flexible Working Hours: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to.
- Work-Life Balance: There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year.
- Health & Wellness: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That’s right, no waiting period.
- Family is important: We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption.
- Shared Success: Share in Safe’s success with our bi-annual profit sharing and RRSP/TFSA matching program.
- An Accessible Commute: Regardless of your commute method, we’re located close to public transit, and provide complimentary parking and bike storage for our team!
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