About the role

Care Coordinator guiding older adults through Sailor Health’s intake process with empathy and clarity. Role focuses on emotional support and professional patient management.

Responsibilities

Guide older adults and their caregivers through the intake process with warmth, clarity, and professionalism.
Help each new patient navigate the journey into care, from matching with the right therapist to feeling confident and understood every step of the way.
Provide emotional support and reassurance during the intake process.
Manage multiple patient interactions effectively and maintain a supportive environment during potentially stressful times.

Empathetic and clear communicator. You speak with kindness, listen actively, and make others feel at ease – even during difficult or emotional conversations.
Highly organized and detail-oriented. You can juggle multiple patients at different stages in the process and never let things slip through the cracks.
Tech-comfortable. You’re comfortable learning tools like Google Workspace, EHR platforms (e.g., Healthie), or CRMs like HubSpot, and pick up new software quickly.
Mission-aligned. You care deeply about improving care for older adults and are excited to play a key role in someone’s first step toward better mental health.
Experience welcome, not required. You may have worked in healthcare, customer service, or an administrative support role before – but most importantly, you’re organized, compassionate, and eager to grow.

Mission with impact. Help bring life-changing care to a population that’s too often overlooked.
Remote-first team. Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose.
Growth and ownership. Be part of a small, agile team where you’ll take initiative, shape key processes, and grow as we grow.
Make someone’s day – every day. Your work helps older adults and their families feel seen, supported, and cared for.