Manager designing Amazon Connect and Zendesk cloud contact center architectures for TELUS Digital. Leading technical pre - sales, demonstrations, proofs of concept, and customer solution engagements.
About the role
- Solution Engineer at Salesforce collaborating with clients on innovative marketing strategies. Driving business performance and delivering technology solutions within strategic accounts in Montreal.
Responsibilities
- Align innovative digital marketing strategies to technology solutions within key strategic accounts.
- Partner with clients and collaborate with internal team members and C-level client contacts.
- Drive consensus on multi-product technology solutions across Salesforce product lines.
- Work on business development, operations, and IT strategies.
- Assume the role of trusted advisor for driving innovative solutions while improving business performance.
- Take ambiguous and complex business problems,
- Define the problem, drive innovative ideas, define the opportunity set, and recommend actionable next steps.
- Present and evaluate solution options, and drive consensus among key stakeholders.
- Demonstrate how connected experiences come to life with The Salesforce Marketing Cloud.
- Delivery of executive level software demonstrations, construction of future state customer journey strategies, and developing long-term IT roadmaps.
Requirements
- B.S., M.S. or PhD in Computer Science, Software Engineering or MIS
- Fluency in both French and English
- Minimum 3 years of experience in pre-sales consulting focused exclusively on the digital space
- Previous experience as a Solutions Engineer or other Customer Facing Role preferred
- Experience with Pardot, Exact Target, or similar marketing technology preferred
- Excellent communication and presentation skills
- Demonstrated success driving organizational change within client organizations
- Past experience in organizational design consulting, process design and optimization, digital governance, and team dynamics a strong plus
- Ability to work with a broad team across multiple disciplines
- Proven experience leading strategy and digital roadmap projects in a complex business and marketing environment
- Strong understanding of user research, user-centered design principles and online consumer behavior
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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