IT Delivery & Reporting Lead ensuring technology aligns with business needs at The Salvation Army. Analyzing data flows and driving optimization through reporting and insights to support decision-making.
Responsibilities
Supports business decision-making by analyzing data requirements and recommending technology and process improvements
Develops key performance indicators and measurement frameworks to track and enhance organizational performance
Monitors reporting services to ensure accuracy, timeliness, and reliability of operational and financial data
Produces detailed queries and reports to provide insights into portfolios, programs, expenses, and risk positions
Evaluates business processes to identify gaps, anticipate needs, and implement effective solutions that drive efficiency
Collaborates with cross-functional teams and stakeholders to communicate insights, develop solutions, and align on business priorities
Advises stakeholders by translating complex data into actionable insights and supporting planning, budgeting, and strategic initiatives
Administers procurement and financial controls by managing contracts, tracking spend commitments and ensuring compliance with governance frameworks
Maintains the IT contracting, procurement and invoice approval framework, operating the interim controls established in the absence of a dedicated procurement system.
Requirements
Bachelor's degree in Business Studies, Business Administration, Finance/Accounting Management, Information Technology or relevant graduate qualifications including CBAP certification
Six Sigma / Lean certification is an asset
7 – 10 years hands on experience performing business support and analysis functions in complex organizations
Applies knowledge of operational and capital expense planning, IT operations, and analytical tools to support data-driven decisions
Communicates complex problems and solutions clearly and pragmatically to diverse audiences
Documents business processes, procedures, and requirements in a clear and structured manner to ensure understanding and consistency
Builds strong, trust-based relationships with stakeholders and project sponsors to support collaboration and alignment
Prioritizes and manages workload effectively to meet deadlines while contributing within a team environment
Demonstrates integrity, professionalism, and a proactive, solution-focused mindset while maintaining confidentiality and ethical standards.
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