IT fulfilment coordinator managing telecom-focused IT requests, procurement, asset tracking, vendors, and project financials. Supporting reliable technology services across The Salvation Army in Canada.
Responsibilities
Coordinate end-to-end fulfilment activities from approval through delivery, deployment, and financial close-out
Validate requisitions, chargebacks, invoices, and asset records for financial accuracy, audit compliance, and cost control
Manage logistics, vendors, and internal resources to meet deployment timelines and service level commitments
Monitor fulfilment and project performance using KPIs, schedules, variance analysis, and risk assessments
Escalate issues as needed
Support project delivery by assisting PMs and the PPMO with planning, execution, reporting, and close-out activities
Produce portfolio, status, and variance reports for leadership decision-making
Improve processes by challenging workflows, recommending efficiencies, documenting SOPs, and supporting continuous improvement initiatives
Build relationships with stakeholders, vendors, and leadership to align expectations, support change, and deliver positive outcomes
Requirements
Diploma or bachelor's in supply chain, Business Administration, Information Technology, or related field (or equivalent experience)
Minimum of 3 to 5 years of experience in an enterprise IT/project environment
At least 2 years of experience in IT asset management, procurement, or logistics
Experience in a nonprofit or multi-site environment
Experience using ERP and ITSM platforms (e.g., ServiceNow)
Advanced Excel skills
Working knowledge of GL coding and chargeback models
Proven capability managing project and program financials, including budgets, forecasts, accruals, and cost tracking
Hands-on experience coordinating schedules, documenting plans, and maintaining centralized repositories for fulfilment and project deliverables
Strong understanding of the end-to-end fulfilment management lifecycle and associated tools and techniques
Ability to maintain high data accuracy, identify discrepancies, and ensure disciplined process compliance
Ability to communicate effectively with vendors and stakeholders, negotiate timelines, influence without authority, and resolve issues collaboratively
Communication abilities in French is an asset
Adaptable, customer-focused problem solver able to manage multiple priorities, anticipate constraints, and propose cost-effective solutions
Highly organized, self-motivated team player able to work independently and collaboratively in diverse, fast-paced, and changing environments
Benefits
Potential to experience flexibility at work
Health and dental benefits
Paid vacation and sick time
RRSP’s
Opportunities to expand skills and advance careers
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