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About the role

  • IT fulfilment coordinator managing telecom-focused IT requests, procurement, asset tracking, vendors, and project financials. Supporting reliable technology services across The Salvation Army in Canada.

Responsibilities

  • Coordinate end-to-end fulfilment activities from approval through delivery, deployment, and financial close-out
  • Validate requisitions, chargebacks, invoices, and asset records for financial accuracy, audit compliance, and cost control
  • Manage logistics, vendors, and internal resources to meet deployment timelines and service level commitments
  • Monitor fulfilment and project performance using KPIs, schedules, variance analysis, and risk assessments
  • Escalate issues as needed
  • Support project delivery by assisting PMs and the PPMO with planning, execution, reporting, and close-out activities
  • Produce portfolio, status, and variance reports for leadership decision-making
  • Improve processes by challenging workflows, recommending efficiencies, documenting SOPs, and supporting continuous improvement initiatives
  • Build relationships with stakeholders, vendors, and leadership to align expectations, support change, and deliver positive outcomes

Requirements

  • Diploma or bachelor's in supply chain, Business Administration, Information Technology, or related field (or equivalent experience)
  • Minimum of 3 to 5 years of experience in an enterprise IT/project environment
  • At least 2 years of experience in IT asset management, procurement, or logistics
  • Experience in a nonprofit or multi-site environment
  • Experience using ERP and ITSM platforms (e.g., ServiceNow)
  • Advanced Excel skills
  • Working knowledge of GL coding and chargeback models
  • Proven capability managing project and program financials, including budgets, forecasts, accruals, and cost tracking
  • Hands-on experience coordinating schedules, documenting plans, and maintaining centralized repositories for fulfilment and project deliverables
  • Strong understanding of the end-to-end fulfilment management lifecycle and associated tools and techniques
  • Ability to maintain high data accuracy, identify discrepancies, and ensure disciplined process compliance
  • Ability to communicate effectively with vendors and stakeholders, negotiate timelines, influence without authority, and resolve issues collaboratively
  • Communication abilities in French is an asset
  • Adaptable, customer-focused problem solver able to manage multiple priorities, anticipate constraints, and propose cost-effective solutions
  • Highly organized, self-motivated team player able to work independently and collaboratively in diverse, fast-paced, and changing environments

Benefits

  • Potential to experience flexibility at work
  • Health and dental benefits
  • Paid vacation and sick time
  • RRSP’s
  • Opportunities to expand skills and advance careers
  • Culture of continuous learning and growth
  • Reasonable accommodation upon request

Job title

Job type

Contract

Experience level

Mid levelSenior

Salary

CA$58,531 - CA$87,818 per year

Degree requirement

Associate's Degree

Tech skills

ERPITSMServiceNow

Location requirements

RemoteCanada

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