QA Analyst responsible for validating software quality at Toon Boom, leading end - to - end testing and troubleshooting for high - performance applications.
About the role
- Samsara seeks a Sr. QA Analyst to ensure operational excellence in Deal Support processes. Role involves auditing, coaching, and collaborating in quality assurance initiatives.
Responsibilities
- Observe and audit deal-related interactions and workflows across various internal systems to assess performance, adherence to policy, and identify trends
- Utilize best practices and a standardized rubric to ensure the highest standards of accuracy and service are being delivered
- Leverage Excel, Google Sheets, and similar tools to analyze quality data, track metrics, and derive actionable insights
- Support the Deal Support Quality Program through targeted auditing and leading investigative projects
- Work collaboratively with cross-functional partners in Sales, Sales Operations, and Systems teams to improve processes
- Champion and embed Samsara’s cultural principles as we scale globally and across new offices
Requirements
- 3-5 years of experience in a quality assurance, process improvement, or operations role, with at least 2 years directly focused on executing quality programs
- Demonstrated experience in designing and using quality assurance rubrics or scorecards to perform audits and provide structured feedback
- Strong analytical skills with proficiency in root cause analysis, identifying error trends, and using data to tell a story about process performance
- Excellent written and verbal communication skills, with an ability to deliver constructive feedback and present findings clearly to stakeholders
- A meticulous attention to detail and a passion for continuous process improvement
- Ability to work independently in a dynamic and fast-paced environment
- Experience leveraging AI tools to automate quality workflows or analyze large datasets.
Benefits
- Flexible, employee-led remote model
- Professional development stipend
- Comprehensive health and parental leave plans
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