About the role

Samsara seeks a Sr. QA Analyst to ensure operational excellence in Deal Support processes. Role involves auditing, coaching, and collaborating in quality assurance initiatives.

Responsibilities

Observe and audit deal-related interactions and workflows across various internal systems to assess performance, adherence to policy, and identify trends
Utilize best practices and a standardized rubric to ensure the highest standards of accuracy and service are being delivered
Leverage Excel, Google Sheets, and similar tools to analyze quality data, track metrics, and derive actionable insights
Support the Deal Support Quality Program through targeted auditing and leading investigative projects
Work collaboratively with cross-functional partners in Sales, Sales Operations, and Systems teams to improve processes
Champion and embed Samsara’s cultural principles as we scale globally and across new offices

3-5 years of experience in a quality assurance, process improvement, or operations role, with at least 2 years directly focused on executing quality programs
Demonstrated experience in designing and using quality assurance rubrics or scorecards to perform audits and provide structured feedback
Strong analytical skills with proficiency in root cause analysis, identifying error trends, and using data to tell a story about process performance
Excellent written and verbal communication skills, with an ability to deliver constructive feedback and present findings clearly to stakeholders
A meticulous attention to detail and a passion for continuous process improvement
Ability to work independently in a dynamic and fast-paced environment
Experience leveraging AI tools to automate quality workflows or analyze large datasets.