Autodesk manager leading Technical Account Managers supporting enterprise customers using design and engineering software. Driving technical governance, escalations, team performance, and customer success.
About the role
- Principal Technical Account Manager guiding enterprise customers on Securonix’s SIEM, UEBA, and SOAR cybersecurity platform. Driving adoption, security operations maturity, and executive business outcomes.
Responsibilities
- Serve as the primary technical point of contact for assigned enterprise customers
- Develop trusted advisor relationships with security leaders, SOC managers, analysts, architects, and executive stakeholders
- Conduct regular business reviews, health checks, and strategic planning sessions
- Align platform capabilities with customer security initiatives, compliance requirements, and operational goals
- Drive customer adoption, retention, expansion, and satisfaction
- Provide expert guidance on SIEM architecture, security monitoring, threat detection, incident response, UEBA, SOAR, and cloud security use cases
- Review customer deployments and recommend best practices for scalability, performance, and operational efficiency
- Assist with use case development, detection engineering, content tuning, and security operations optimization
- Advise on log source onboarding, data quality improvements, and data governance
- Support customers in maximizing platform value through advanced features and new product capabilities
- Monitor platform health, adoption metrics, and risk indicators
- Identify and proactively address technical challenges, adoption barriers, and operational inefficiencies
- Coordinate escalation management and facilitate timely resolution of critical issues
- Partner with Support, Professional Services, Engineering, Product Management, and Customer Success teams
- Develop success plans and track progress against key milestones and objectives
- Guide threat detection, threat hunting, incident investigation, and security operations workflows
- Map detection content to MITRE ATT&CK, compliance frameworks, and industry-specific requirements
- Stay current on emerging cyber threats, attack techniques, and industry trends
- Recommend security use cases, dashboards, alerts, and reporting strategies
- Present technical and business value to executive stakeholders
- Deliver Quarterly Business Reviews and executive briefings
- Communicate platform ROI, security outcomes, operational metrics, and strategic recommendations
- Translate complex technical concepts into business-focused outcomes
Requirements
- Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or related field, or equivalent experience
- Portuguese, Spanish & English language required
- 8+ years of experience in cybersecurity, SIEM, SOC operations, security consulting, customer success, or technical account management
- Experience with enterprise SIEM platforms such as Securonix, Splunk, Microsoft Sentinel, QRadar, Elastic Security, Exabeam, LogRhythm, or similar technologies
- Strong understanding of Security Operations Centers (SOC), Threat Detection & Response, Incident Response, UEBA, SOAR, Cloud Security, Identity Security, and Threat Intelligence
- Knowledge of MITRE ATT&CK, NIST CSF, CIS Controls, PCI-DSS, HIPAA, SOX, and ISO 27001
- Experience with log management, security event correlation, and detection engineering
- Strong troubleshooting and analytical skills
- Excellent communication, presentation, and stakeholder management abilities
- Equivalent experience may substitute for the bachelor's degree
- Preferred: CISSP, GCIA, GCIH, GMON, CySA+, Security+, or equivalent certifications
- Preferred: Experience supporting MSSPs or large enterprise security programs
- Preferred: Familiarity with AWS, Azure, and Google Cloud
- Preferred: Experience with Python, PowerShell, REST APIs, and SOAR workflows
- Preferred: Knowledge of data pipelines, security telemetry, and modern detection engineering practices
Benefits
- Equal opportunity, inclusive, diverse, and discrimination-free work environment
- Reasonable accommodations for qualified individuals with disabilities
- Voluntary self-identification information handled confidentially and separately from application/personnel files
- Information provided for self-identification will not affect employment or result in adverse treatment
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