Autodesk manager leading Technical Account Managers supporting enterprise customers using design and engineering software. Driving technical governance, escalations, team performance, and customer success.
About the role
- Senior Customer Success Manager guiding enterprise customers using Zip’s AI procurement platform. Driving adoption, business outcomes, stakeholder engagement, and renewals across customer portfolios.
Responsibilities
- Define customer business outcomes and partner with customers to deliver those outcomes continuously
- Act as a trusted procurement advisor and thought partner, educating and enabling customers on Zip’s platform and procurement best practices
- Identify champions and build relationships with key stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance
- Maintain high customer engagement and satisfaction, focusing on adoption and loyalty
- Manage customer health using data-driven adoption metrics
- Partner with Product and Engineering to translate business needs into customer solutions while managing expectations
- Train and empower customers to become increasingly self-sufficient product specialists
- Partner with Sales to manage renewals and achieve target NRR
- Continuously improve Customer Success assets and processes
Requirements
- 8+ years relevant work experience in customer-facing customer success, account management or strategic consulting organisation
- B2B SaaS experience in a high-paced environment is a benefit
- 1+ year in an implementation role, such as Solutions Consultant or Implementation Manager
- Procurement experience and/or familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, and ServiceNow workflow management tools
- Excellent interpersonal skills and ability to establish quick rapport and trust with customers
- Strong project management skills to manage a dynamic customer portfolio
- Creative problem-solving skills with attention to detail
- Business process orientation and ability to think about workflow efficiency, including diagrams and conditionally based logic
- Proactive team-player mindset and willingness to help wherever needed
- Experience with SaaS workflow management tools (low-code/no-code configuration) is a nice-to-have
- Procurement, legal, financial, or IT systems background is a nice-to-have
- Experience working in a top-tier consulting firm or an MBA is a nice-to-have
Benefits
- Start-up equity
- Full health, vision & dental coverage
- Commuter benefit
- Team building events & happy hours
- Flexible PTO
- Apple equipment plus home office budget
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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