LP
AI Product Owner – Contact Center AI
LinkedIn Recruiter Post
A large Telco seeks an AI Product Owner to drive Contact Center AI services, bridging business strategy and technical execution.
About the role
- Technical Product Owner responsible for shaping and evolving cloud product platforms. Collaborating with cross-functional teams to meet business objectives and operational excellence at Sherweb.
Responsibilities
- Own and manage roadmaps, backlogs, and priorities for cloud products and platforms.
- Define and refine epics, features, and technical user stories in collaboration with engineering and product teams.
- Act as the product owner within Agile teams, participating in backlog refinement, planning, and reviews.
- Ensure products are designed for repeatability, scalability, and operational efficiency.
- Own and prioritize the backlog for internal DevOps, automation, and platform services.
- Work with DevOps and SRE teams to evolve CI/CD pipelines, infrastructure automation, and self-service capabilities.
- Promote Infrastructure as Code (IaC), reusable platform components, and standardized delivery templates.
- Collaborate with engineering teams to ensure requirements are technically feasible and well understood.
- Partner with architecture teams to validate alignment with reference architectures and technical standards.
Requirements
- University degree in Computer Science, Information Technology, Software Engineering, or a related field
- 5+ years of experience as a Technical Product Owner or in a similar role
- Relevant certifications (cloud, DevOps, product, FinOps) considered an asset
- Strong background in IT infrastructure and cloud platforms
- Hands-on experience with DevOps practices and automation
- Good understanding of Agile methodologies (Scrum, Kanban)
- Experience with public cloud platforms (Azure and/or AWS)
- Experience with hybrid cloud and on-premises solutions
- Understanding of Infrastructure as Code, CI/CD, and automation tools
- Solid knowledge of IT security practices and operational best practices
- Excellent English communication skills, both written and verbal; proficiency in French is a strong asset.
Benefits
- A dynamic, customer-focused environment
- A friendly, diverse working culture
- Industry-leading technology and tools
- Annual performance-based salary review
- Generous and caring colleagues from diverse professional and cultural backgrounds
- A flexible total compensation plan that adapts to your needs
- A flexible savings program
- Monthly allowance for home internet
- Significant development opportunities
- A career path with learning and growth opportunities
- Year-round activities to gather virtually and in person
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