About the role

Forward Deployed Product Manager at Siena, managing AI agents for customer experience transformation. Engaging with strategic accounts and improving platform capabilities through insights and outcomes.

Responsibilities

Own AI agent outcomes for strategic accounts end-to-end - automation rates, resolution rates, time-to-value
Deploy agents, identify what's blocking progress, then build the platform fix so the next account benefits
Work directly with enterprise CX leaders to design AI transformation roadmaps - and execute them
Turn deployment insights into platform capabilities. What you learn in the field shapes what we build next
Build and improve agent capabilities that work across platforms - support, shopping, reviews, voice, social
Design evaluation systems: QA suites, automated testing, performance monitoring
Run full launch cycles from internal testing to GA, including customer enablement
Demo your own products and co-sell alongside sales - you'll be known by name in our customer communities

5+ years in PM, solutions engineering, forward deployment, or technical account ownership
AI-native mindset - you live in Claude, Cursor, and build your own workflows before anyone asks
You can scope webhooks, OAuth flows, and complex integrations without needing an engineer to translate
You've lived the problems customers are trying to solve - you know what great CX looks like from the inside
You can diagnose whether a deployment problem is technical, operational, or stakeholder-driven, and prioritise accordingly
You're comfortable advising CX leaders on organisational design, process optimisation, and transformation strategy
You ship features, write docs, run demos, and measure what matters
Remote - Canada, Latin America preferred

Meaningful impact. Your work directly shapes our product and company.
Globally distributed team working at the bleeding edge of CX and AI.
Great salary plus the opportunity for equity or stock grants.
Learning budget. If you're growing, so are we.
The thrill of building something new. Join us at a stage where your contributions matter most.
AI-fluency. Make AI your second nature.
Tackle unsolved problems. We’re redefining how customer experience will look like in the next decades.