Product Manager leading growth and performance for Compact Construction Equipment at Finning. Collaborating with cross - functional teams to drive revenue and increase market share.
About the role
- Forward Deployed Product Manager at Siena, managing AI agents for customer experience transformation. Engaging with strategic accounts and improving platform capabilities through insights and outcomes.
Responsibilities
- Own AI agent outcomes for strategic accounts end-to-end - automation rates, resolution rates, time-to-value
- Deploy agents, identify what's blocking progress, then build the platform fix so the next account benefits
- Work directly with enterprise CX leaders to design AI transformation roadmaps - and execute them
- Turn deployment insights into platform capabilities. What you learn in the field shapes what we build next
- Build and improve agent capabilities that work across platforms - support, shopping, reviews, voice, social
- Design evaluation systems: QA suites, automated testing, performance monitoring
- Run full launch cycles from internal testing to GA, including customer enablement
- Demo your own products and co-sell alongside sales - you'll be known by name in our customer communities
Requirements
- 5+ years in PM, solutions engineering, forward deployment, or technical account ownership
- AI-native mindset - you live in Claude, Cursor, and build your own workflows before anyone asks
- You can scope webhooks, OAuth flows, and complex integrations without needing an engineer to translate
- You've lived the problems customers are trying to solve - you know what great CX looks like from the inside
- You can diagnose whether a deployment problem is technical, operational, or stakeholder-driven, and prioritise accordingly
- You're comfortable advising CX leaders on organisational design, process optimisation, and transformation strategy
- You ship features, write docs, run demos, and measure what matters
- Remote - Canada, Latin America preferred
Benefits
- Meaningful impact. Your work directly shapes our product and company.
- Globally distributed team working at the bleeding edge of CX and AI.
- Great salary plus the opportunity for equity or stock grants.
- Learning budget. If you're growing, so are we.
- The thrill of building something new. Join us at a stage where your contributions matter most.
- AI-fluency. Make AI your second nature.
- Tackle unsolved problems. We’re redefining how customer experience will look like in the next decades.
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