Architecte de solutions marketing chez GHD, concevant des solutions mondiales d’IA, d’automatisation et de données. Modernisation des processus marketing et accompagnement de l’adoption à grande échelle.
About the role
- Business Solutions Manager leading business solutions for significant US Health Insurance clients. Bridging high-level goals with successful technical deployment of health data platforms.
Responsibilities
- Drive discussions and resolve operational frictions and Client relations matters in a timely manner.
- Lead regular strategic reviews that map technical delivery to the client’s business outcomes.
- Build strong relationships with Client business leaders in Claims, Quality, and Member Experience.
- Monitor boundaries between contract inclusive support and new scope by validating needs and, when needed, pivoting the requirement to a Change Order to protect profit and loss.
- Collaborate with cross-functional teams, such as Customer Success, to manage billable hours and prevent over-servicing that requires non-billable hours.
- Collaborate with Sales to Identify and qualify opportunities of expansion.
- Identify opportunities for cross-selling and upselling within existing accounts. Lead the contract renewal process and maintain a high Net Promoter Score (NPS) across the payer sector.
- Provide regular reporting and analyses to leadership on Client status and account health.
- Ensure solutions remain market-fit and gather field intelligence to help Executives validate that product evolution matches shifting client requirements.
- Keep up-to-date on industry and market trends to drive Client discussions and inform product development.
Requirements
- 8+ years experience in account management, product management and/or equivalent experience working with or for Payers (Health Plans).
- 1+ years of people leadership or people management experience, preferred.
- Post-secondary education in Business or related field and/or equivalent relevant work experience.
- Exceptional verbal and written communication, experience in translating technical matters to non-technical audiences.
- Demonstrated ability to develop strong relationships with Clients, vendors and cross-functional teams.
- Ability to drive results autonomously and demonstrate ability to assess complex matters and escalate accordingly.
- Understanding of regulatory bodies such as CMS and their business impact on Payer organizations.
- Functional knowledge of healthcare interoperability and FHIR standards.
- Experience leading Executive Business Reviews (QBRs) that move beyond technical status updates to focus on strategic business value.
Benefits
- Remote Work Environment
- Flexible Time Away From Work Policy including PTO, Personal and Sick Days
- Competitive Salary and Health/Medical Benefits
- RRSP/TFSA/401K Employee Contribution
- Life and Disability
- Employee Assistance Program
- FHIR Study Program and Skillsoft Learning
- Super HAPI Fun Club
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Team Lead guiding payment integrations and technical solutions at Euna Solutions, a cloud software provider for public - sector organizations. Leading consultants, implementations, APIs, and customer success.
AI Solutions Engineer building agentic automations for CSC Generation, an AI - native holding company transforming omnichannel retail brands. Connecting APIs, marketing platforms, and data workflows to reduce manual work across its multi - brand portfolio.
AI Controls Solutions Engineer deploying Phaidra’s reinforcement - learning control systems for industrial automation. Configuring, commissioning, and supporting HVAC solutions for enterprise data centers.
Senior Integration Engineer modernizing Vancity’s secure financial infrastructure with Azure Integration Services and C#. Designing event - driven, compliant backend systems for a member - owned Canadian credit union.
Senior Solutions Engineer enabling channel partners for Tailscale, which securely interconnects people and devices. Leading technical discovery, co - selling, architecture, demos, and partner enablement for secure networking solutions.
Senior Solutions Engineer helping channel partners sell and deploy Tailscale’s secure networking software. Leading technical discovery, architecture, enablement, and co - selling for complex partner deals.
Solution Architect designing secure, scalable enterprise systems for Canada’s largest credit union. Translating business objectives into technology solutions and guiding delivery across platforms.
Project Manager leading retirement and benefits software implementations and data migrations for TELUS Health. Coordinating cross - functional delivery, client reporting, risks, and AI - assisted project operations.
Senior AI Solutions Architect designing AI - ready MarTech platforms and intelligent campaign agents. Advancing scalable marketing automation for Extreme Networks’ cloud - driven networking solutions.