Senior Software Developer owning Braze strategy, integrations, and data pipelines for Bally’s iGaming, sportsbook, casino, and CRM engagement systems.
About the role
- Senior Software Developer at Smile Digital Health improving healthcare data platforms. Leading investigations and delivering solutions for complex client-reported issues with cross-functional collaboration.
Responsibilities
- Lead the investigation and resolution of complex production issues impacting healthcare clients.
- Working with Tier 1 and Tier 2 support teams to diagnose and correct issues raised in customer incidents.
- Analyzing solutions to ensure that they will be interoperable, performant and maintainable.
- Escalate high risk and complex client issues to leaders, as appropriate.
- Diagnose and resolve complex, high-priority production escalations that require deep code-level analysis and database inspection.
- Design, implement, and maintain scalable, reliable, and maintainable software solutions within the Smile Digital Health platform.
- Drive root cause analysis efforts and implement long-term corrective actions to reduce recurring issues.
- Identify root causes of systemic software regressions, develop robust code patches, and coordinate with DevOps for hotfix deployments.
- Provide technical leadership during incident response, troubleshooting, and high-priority client escalations.
- Review, optimize, and refactor existing systems with a focus on performance, resiliency, and maintainability.
- Conduct thorough code reviews and forensic log analysis to isolate intermittent or hard-to-reproduce bugs.
- Participate in code reviews, ensuring adherence to engineering best practices and coding standards.
Requirements
- 6+ years of professional software development experience. Experience in the healthcare and/or technology industry, preferred.
- Post-secondary education in Computer Science, Engineering, Mathematics, or a related field, and/or equivalent working experience.
- Demonstrated experience and expertise with Java, Spring, SQL, Git, and distributed systems.
- Proven experience troubleshooting and resolving critical issues in complex production environments.
- Strong client relationship building skills and abilities to understand client objectives and goals, complex challenges and provide a clear path to resolution.
- Strong understanding of software architecture, design patterns, scalability, and maintainability principles.
- Experience leading technical initiatives and driving projects from requirements through delivery.
- Ability to analyze ambiguous problems, assess risk, and make sound technical decisions independently.
- Strong experience with debugging, observability, logging, and monitoring tools.
- Excellent communication and collaboration skills, with the ability to collaborate effectively across technical and non-technical teams.
- Demonstrated mentorship and technical leadership experience.
- Experience working in healthcare technology, HL7, or FHIR is considered an asset.
Benefits
- Remote Work Environment
- Flexible Time Away From Work Policy including PTO, Personal and Sick Days
- Competitive Salary and Health/Medical Benefits
- RRSP/TFSA/401K Employee Contribution
- Life and Disability
- Employee Assistance Program
- FHIR Study Program and Skillsoft Learning
- Super HAPI Fun Club
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