EHS Specialist advancing workplace safety analytics, injury claims, audits, and compliance at LifeLabs, a Canadian healthcare organization. Improving employee well - being through data - driven safety programs.
About the role
- Chief Client Experience Officer shaping customer experience strategy for a global social discovery company. Leading initiatives to enhance customer retention and engagement across diverse products and markets.
Responsibilities
- Define and lead the Customer Experience strategy across customers and partners.
- Drive Retention, LTV, customer engagement, and customer trust by leading strategic customer experience initiatives.
- Define the target-state customer experience, identify friction points across the customer journey, and drive cross-functional improvements.
- Build a company-wide Customer Experience operating model with clear ownership, metrics, governance, and decision-making processes.
- Establish and monitor customer and business KPIs, ensuring customer experience initiatives contribute to retention, LTV, profitability, operational efficiency, and long-term business growth.
- Lead Customer Success, Product Design, Partner Experience, Service Quality Operations, and AI-powered partner solutions.
- Drive organizational transformation by aligning Product, Marketing, CRM, Operations, and Customer Success around a unified customer experience strategy.
Requirements
- 10+ years in Customer Experience, Product Strategy, Product Management, Customer Success, or related executive leadership roles within large-scale consumer digital businesses
- Proven success improving Retention, LTV, customer engagement, profitability, and other core business metrics through customer experience transformation.
- Strong understanding of customer lifecycle management, business economics, unit economics, and the relationship between customer experience initiatives and P&L outcomes.
- Demonstrated success building and scaling customer-centric organizations while leading large transformation programs.
- Experience influencing executive stakeholders and delivering results through cross-functional collaboration rather than direct authority.
- Experience working across international markets with fluent Russian and English.
Benefits
- REMOTE OPPORTUNITY to work full-time
- Vacation 28 calendar days per year
- 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave
- Bonuses up to $5000 for recommending successful applicants for positions in the company
- 50% payment for professional training, international conferences, and meetings
- Corporate discount for English lessons
- Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children)
- Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years
- Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.
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