Refractory specialist optimizing high - temperature materials for RHI Magnesita, a global supplier serving Canada’s steel industry. Leading trials, technical support, training, and sustainable product improvements.
About the role
- Chief Client Experience Officer shaping customer experience strategy for a global social discovery company. Leading initiatives to enhance customer retention and engagement across diverse products and markets.
Responsibilities
- Define and lead the Customer Experience strategy across customers and partners.
- Drive Retention, LTV, customer engagement, and customer trust by leading strategic customer experience initiatives.
- Define the target-state customer experience, identify friction points across the customer journey, and drive cross-functional improvements.
- Build a company-wide Customer Experience operating model with clear ownership, metrics, governance, and decision-making processes.
- Establish and monitor customer and business KPIs, ensuring customer experience initiatives contribute to retention, LTV, profitability, operational efficiency, and long-term business growth.
- Lead Customer Success, Product Design, Partner Experience, Service Quality Operations, and AI-powered partner solutions.
- Drive organizational transformation by aligning Product, Marketing, CRM, Operations, and Customer Success around a unified customer experience strategy.
Requirements
- 10+ years in Customer Experience, Product Strategy, Product Management, Customer Success, or related executive leadership roles within large-scale consumer digital businesses
- Proven success improving Retention, LTV, customer engagement, profitability, and other core business metrics through customer experience transformation.
- Strong understanding of customer lifecycle management, business economics, unit economics, and the relationship between customer experience initiatives and P&L outcomes.
- Demonstrated success building and scaling customer-centric organizations while leading large transformation programs.
- Experience influencing executive stakeholders and delivering results through cross-functional collaboration rather than direct authority.
- Experience working across international markets with fluent Russian and English.
Benefits
- REMOTE OPPORTUNITY to work full-time
- Vacation 28 calendar days per year
- 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave
- Bonuses up to $5000 for recommending successful applicants for positions in the company
- 50% payment for professional training, international conferences, and meetings
- Corporate discount for English lessons
- Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children)
- Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years
- Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Maintenance Worker repairing buildings and grounds at Aramark’s remote lodge in White River, Ontario. Performing preventative maintenance, troubleshooting, inspections, and scheduled equipment upkeep.
General Kitchen Helper maintaining dishes, kitchen equipment, and sanitation at Aramark’s remote lodge near White River, Ontario. Supporting safe, clean lodge operations on a two - weeks - on, two - weeks - off rotation.
Regional Project Lead coordinating North American clinical trials for PSI, a global contract research organization. Overseeing project teams, study milestones, sites, training, payments, and audits.
Torys law - firm coordinator managing sports and concert hospitality, ticketing, and client gifting in Toronto. Coordinating vendors, merchandise, memberships, and onsite events.
Rehabilitation Service Specialist coordinating medical, psycho - social, and vocational support for Canadian Armed Forces veterans. Developing personalized plans and reducing barriers to successful community re - establishment.
Diagnostic Coordinator launching and delivering IT surveys for Info - Tech Research Group. Managing client timelines, survey software, deliverables, and results delivery remotely in Canada.
Proposal Specialist preparing proposals and pricing for CellCarta, a precision medicine laboratory services provider. Coordinating CRM tracking, stakeholders, RFIs, and clinical study documentation.
Senior collections officer managing third - party financial portfolios for Canadian credit bureau CBCC. Negotiating payments, resolving delinquent accounts, and maintaining compliance in a remote frontline team.
QC Coordinator receiving and managing laboratory samples for Apotex, a Canadian pharmaceutical company. Maintaining QC inventories, LIMS records, laboratory supplies, and compliant sample disposal.