Senior Genesys engineer managing routing, IVR, and omnichannel integrations for Forward Financing, a fintech lender. Optimizing customer and agent contact - center experiences across voice, SMS, and email.
About the role
- Senior Systems Engineer at SoHo Dragon representing an Investment Bank, managing engineering projects leveraging diverse technical expertise. Collaborating with teams for efficient project execution and resolution.
Responsibilities
- Collaborate effectively with team members and management to ensure successful project execution and issue resolution, including providing Out of Hours support on an on-call rotation.
- Manage the full lifecycle of engineering projects, performing complex development tasks and recommending solutions based on best practices.
- Apply deep knowledge of development areas to maintain the overall health of the technology function.
- Troubleshoot and resolve diverse technical problems, leveraging existing precedents and industry standards.
- Support product managers by evaluating software requirements, developing and reviewing detailed specifications.
- Continuously improve processes and procedures to enhance team efficiency.
- Document system architectures, workflows, and procedures for team and management reference.
- Maintain accurate system inventories.
Requirements
- Bachelor’s degree in Engineering, Computer Science, or related field.
- 10+ years of relevant experience, with proven capability as a senior project member.
- Expertise with IaaS SEG’s Cisco IronPort; knowledge of Proofpoint is a plus.
- Strong experience with Microsoft Email platforms: Exchange Online/M365, Exchange 2016/2019/SE.
- In-depth understanding of email security controls (SPF, DKIM, DMARC, Anti-Spam, Anti-Malware).
- Proficient in PowerShell scripting and command-line management.
- Solid experience with Active Directory, Group Policy, DNS, Load Balancers, ADFS, Entra ID, and SAML.
- Skilled in managing and optimizing Windows Server 2016/2019 environments.
- Familiarity with virtual machines, vendor appliances, and standard server engineering tools.
- Strong troubleshooting and root-cause analysis skills.
- Experience with ServiceNow and Change/Incident Management processes.
- Exposure to company integrations during mergers and acquisitions.
- Financial services industry experience and knowledge of Azure services/IaaS are advantageous.
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