Staff Mobile Engineer owning Moonshot’s Flutter iOS and Android cryptocurrency trading app. Leading architecture, design systems, performance, testing, and interactive trading experiences.
About the role
- NICE CXone Developer optimizing and evolving contact center operations for Spectrum One. Leading technical architecture and implementing AI-driven customer experience workflows remotely.
Responsibilities
- Develop & Script: Design, build, and maintain complex contact workflows using NICE CXone Studio.
- Implement CXone Mpower: Lead the configuration of Mpower features, specifically Enlighten AI Copilots for agents and supervisors.
- API Integration: Use RESTful APIs to integrate CXone with our internal systems (CRM, Ticketing Systems, Custom Databases).
- Prompt Engineering: Configure and fine-tune Generative AI prompts within the Mpower environment.
- System Optimization: Monitor system health, troubleshoot script errors, and analyze interaction data to reduce friction in the customer journey.
Requirements
- 3+ years of hands-on experience with NICE CXone (formerly NiceInContact).
- Advanced proficiency in CXone Studio (creating custom actions, snippets, and complex logic branches).
- Familiarity with CXone Mpower architecture, or a strong willingness to upskill immediately.
- Strong experience with REST APIs, JSON, and XML.
- Proficiency in JavaScript for custom scripting within Studio actions.
- Certified NICE CXone Implementation Partner or similar certification (preferred).
- Experience transitioning a contact center from legacy on-premise or standard cloud to an AI-first operation (preferred).
- Understanding of Workforce Management (WFM) and Quality Management (QM) data flows (preferred).
Benefits
- Competitive pay
- Permanent work-from-home setup
- Monthly virtual social activities (movie nights, game nights, kapihan sessions, knowledge sharing, etc.)
- Annual company-wide face-to-face year-end celebrations
- Quarterly face-to-face chill-outs with your team
- Birthday treats, care packages, free vaccinations, etc.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
PixiJS developer building reusable, AI - driven slot game frameworks for iLogos Game Studios. Optimizing WebGL performance and integrating real - time APIs for gambling and iGaming projects.
Electrical project engineering specialist supporting capital projects across Alcoa’s Canadian aluminum operations. Providing electrical, automation, instrumentation, controls, and systems integration expertise.
Systems programmer analyst developing, testing, deploying, and maintaining Desjardins IT software and infrastructure solutions. Analyzing complex incidents and coordinating standardized technology solutions with business partners and architects.
Développeur mobile créant des produits numériques innovants chez Mirego, agence de développement logiciel. Conception d'applications iOS et Android multiplateformes avec React Native ou Kotlin Multiplatform.
UiPath Developer supporting and enhancing production automations for Paralucent. Troubleshooting UiPath workflows and maintaining continuous shift - based support across Canada or India.
ABAP/ODATA Developer designing, developing, and supporting SAP ABAP and OData solutions. Delivering S/4HANA customizations, integrations, and technical project support.
Software Engineer building full - stack AI healthcare workflow products at exacare ai. Developing scalable systems, integrations, and customer - facing features for post - acute care teams.
Principal CRM Developer building Dynamics 365 and Azure solutions for Ontario’s condominium authority. Leading CRM delivery, integrations, CI/CD, testing, and engineering standards.
LabWare Developer implementing and enhancing LabWare LIMS for CSols Canada, a laboratory informatics consultancy. Configuring modules, instrument interfaces, integrations, and reporting solutions.