Technical Support Specialist providing hands - on telecom support and client issue resolution at Pathway Communications in a hybrid setting.
About the role
- TechOps Engineer providing production support for various applications and cloud infrastructure. Collaborating with teams to enhance client satisfaction and service availability in a hybrid work environment.
Responsibilities
- Delivering all aspects of production support for various applications, along with some of the 3rd party vendor products, including incident resolution or proactive mitigation, change & problem management; would ensure compliance with all agreed SLAs and requirements.
- Managing and maintaining cloud infrastructure performing a variety of tasks, including coordinating all resources and stakeholders, planning and setting milestones, assigning responsibilities and monitoring, summarising and communicating progress and status.
- Mentoring and developing junior members of the team.
- Ability to act as SME and ability to independently handle client issues and incident escalations.
Requirements
- Bachelor’s degree in Computer Science/Engineering (B.E./B.Tech) or equivalent experience, with strong fundamentals and a continuous-learning mindset.
- Proven TechOps/Application Support experience covering incident, change, and release management (including SLA adherence, escalations, and proactive mitigation of production issues).
- Hands-on Linux and Windows production support skills, including troubleshooting and scripting/automation (Shell and/or Python).
- Working knowledge of cloud and DevOps tooling: AWS, CI/CD, GitHub/GitLab, containerization, and monitoring/observability tools (e.g., Splunk, Grafana); Terraform is a plus.
- Strong analytical and communication skills (written/verbal English), able to translate technical issues to non-technical stakeholder.
- We require all candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
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