Principal AI Platform Engineer building GenAI infrastructure for PointClickCare, a healthcare technology company. Connecting AI systems to products and enabling AI - generated insights in agent workflows.
About the role
- Jr. Systems Analyst supporting enterprise IT environments for a leading technology services provider. Resolving virtualization, networking, storage, and security challenges while fostering career growth.
Responsibilities
- Provide Tier 1–2 technical support using ServiceNow, resolving tickets for enterprise clients and IT professionals
- Troubleshoot infrastructure issues across virtualization, networking, and storage technologies
- Collaborate with senior engineers on escalations and client troubleshooting
- Gain hands-on experience with technologies such as VMware, Cisco, EMC, Palo Alto, and Citrix
- Communicate effectively with clients through ticketing and portal systems (no direct call queue)
- Participate in structured onboarding and technical training to expand your expertise
- Contribute to internal documentation, process improvement, and change management initiatives
- Develop a strong understanding of data protection, networking, and security systems over time
Requirements
- 2+ years of technical support/datacenter support experience within an enterprise or Managed Services environment
- Strong understanding of Windows Server administration, Active Directory, and Group Policy management
- Hands-on familiarity with virtualization technologies such as VMware or Hyper-V
- Foundational knowledge of TCP/IP networking, subnetting, routing/switching concepts, and VPN technologies
- Experience working with firewalls, security appliances, or endpoint protection platforms (e.g., Palo Alto, Fortinet, Cisco Secure)
- Exposure to storage technologies (SAN/NAS), data protection, or backup/recovery systems (Veeam, Dell EMC, etc.)
- Practical experience with ITSM platforms like ServiceNow, and a good understanding of SLA-based ticket management
- Proficiency with PowerShell or scripting fundamentals for task automation and system checks is an asset
Benefits
- Salary: $50,000 – $65,000 + 10% bonus
- Vacation: 3 weeks
- Comprehensive Health Benefits: employer paid health, dental, and vision coverage to support your health and well-being
- Perks: Team events, ongoing learning opportunities, and professional development programs
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