LP
BA/BSA Position
LinkedIn Recruiter Post
Aarorn Technologies hiring BA/BSA, 6+ yrs exp, hybrid Toronto. Regulatory exp mandatory.
About the role
- L2 Help Desk Specialist tackling complex technical challenges in remote work for diverse client environments. Collaborating with Level 1 technicians and contributing to system improvements.
Responsibilities
- Act as an escalation point for Level 1 technicians, resolving complex desktop, server, and network issues within SLA expectations
- Troubleshoot and support Microsoft environments, including Active Directory, Office 365, Azure/Entra ID, and Exchange Online
- Diagnose email and connectivity issues (SMTP, POP, IMAP, network-related problems)
- Support virtualization platforms such as VMware and Hyper-V
- Handle networking and security troubleshooting (TCP/IP, firewalls, access issues)
- Contribute to project work, including system migrations, cloud transitions, and infrastructure improvements
- Assist with backup and disaster recovery planning and execution for client systems
- Continuously identify opportunities to improve systems, processes, and client environments
Requirements
- 3+ years of hands-on IT support experience, ideally within an MSP or multi-client environment
- Strong technical foundation across Microsoft environments, including Active Directory (on-prem & Azure/Entra ID), Microsoft 365, and Exchange Online
- Proven experience in troubleshooting server, desktop, and network issues in a fast-paced support setting
- Solid understanding of virtualization technologies (VMware and/or Hyper-V)
- Working knowledge of networking fundamentals, including TCP/IP, firewalls, and security troubleshooting
- Experience with cloud platforms and modern endpoint management tools (Intune, Azure, O365 ecosystem)
- Familiarity with RMM, PSA tools, and system monitoring platforms
- Exposure to backup and disaster recovery processes across client environments
- Strong analytical and root-cause problem-solving skills, with the ability to manage and resolve escalated issues effectively
- Excellent communication skills with a client-first mindset, comfortable acting as a trusted technical point of contact
- A collaborative team player who can support and mentor Level 1 technicians when needed
- Highly organized, adaptable, and able to perform under pressure in a dynamic environment
Benefits
- Paid Time Off: Competitive vacation and personal days to maintain a healthy work-life balance
- Benefits Package: Medical, dental, and vision benefits to support your overall well-being
- RRSP Matching: Employer contributions to a group RRSP program, supporting your long-term financial security
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Customer Support Manager at Suger, serving as the primary contact for customer - reported issues. Collaboration with engineering and product teams to resolve technical challenges and improve documentation.
LP
IT positions in only(Canada)
LinkedIn Recruiter Post
Hiring urgently for IT positions in Canada. Like or comment to have your profile reviewed.
LP
Multiple Contract Opportunities | Canada
LinkedIn Recruiter Post
Multiple contract opportunities across Canada for various IT roles including System Admin, ServiceNow Lead, Data Developer, and more.
IT Support Specialist providing technical support for clients and internal users at REDspace. Engaging in testing processes and ensuring quality in software solutions.
LP
Contract Opportunities Across Canada
LinkedIn Recruiter Post
Hiring for IT Portfolio/Program Manager (contract), IT Project Manager (FTE), and Technology Support Analyst (FTE) roles. Positions require onsite work in Vancouver area with specific experience requirements.
LP
Senior IT Support professional
LinkedIn Recruiter Post
Senior IT Support Site Lead for 6 - month contract in Kitchener, ON. Own local IT support, escalate from service desk, partner with infrastructure/network teams for operations and projects.
IT Support Specialist ensuring smooth operation of computer systems for EnsembleIQ, supporting users and managing infrastructure in a hybrid role based in Toronto.
Enterprise Architect specializing in Software and Platforms at CBC/Radio - Canada. Driving enterprise architecture and collaborating with technology and business stakeholders.
IT Support Technician providing remote and onsite support for clients while maintaining superior service standards. Join Venture IT's dynamic team in a hybrid role based in Markham, Ontario.