Principal AI Platform Engineer building GenAI infrastructure for PointClickCare, a healthcare technology company. Connecting AI systems to products and enabling AI - generated insights in agent workflows.
About the role
- Principal Systems Architect defining system architecture across hardware and software for connected devices. Leading efforts to build a scalable, secure platform for smart connectivity solutions.
Responsibilities
- Define and own the end-to-end system architecture across hardware, firmware, host software, and cloud platforms.
- Architect a scalable, multi-tenant device management platform enabling remote updates, monitoring, and analytics.
- Lead hardware architecture for USB-C, Thunderbolt (TB4/TB5), USB4, and power delivery systems.
- Define firmware architecture including secure boot, remote firmware updates / OTA updates, device monitoring, telemetry, and diagnostics.
- Establish and own security architecture across device and cloud ecosystems.
- Translate product strategy into technical roadmaps, reference architectures, and scalable solutions.
- Direct and manage external development partners (ODMs, firmware vendors, cloud teams).
- Conduct architecture and design reviews; act as the final technical decision-maker.
- Partner cross-functionally with Product Management, Customer & Partner Success, Marketing and Customer Support teams.
- Act as a technical evangelist supporting StarTech.com’s connected device vision internally & externally.
Requirements
- Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or related discipline.
- 10+ years of experience in systems architecture, IoT, or embedded platforms.
- Proven experience designing or building IoT/device-to-cloud platforms.
- Deep expertise in embedded firmware architecture (ARM-based MCUs, RTOS, secure boot, OTA).
- Strong hardware knowledge including USB-C, Thunderbolt, USB Power Delivery and display technologies.
- Experience managing ODMs and external development partners.
- Proficiency in C/C++ and low-level programming.
- Strong understanding of cross-platform host software (Windows, macOS, Linux).
- Ability to operate as a senior individual contributor with high ownership and autonomy.
- Ability to translate complex technical systems into clear documentation and direction.
- Familiarity with cloud environments such as AWS, Azure, or GCP (AWS preferred).
- Strong understanding of security architecture for connected devices.
- Experience leading distributed or offshore development teams.
- Exposure to AI-assisted development tools for code review and productivity.
- Experience building multi-tenant cloud platforms and device management systems
Benefits
- Comprehensive health benefits
- Tuition reimbursement program
- Retirement savings plans
- Wellness Program
- Additional perks and rewards
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