EHS Specialist advancing workplace safety analytics, injury claims, audits, and compliance at LifeLabs, a Canadian healthcare organization. Improving employee well - being through data - driven safety programs.
About the role
- Technical Advisor providing support and guidance in IT customer service for a global leader in tech connectivity solutions. Offering product recommendations and solutions while maintaining high standards of customer satisfaction.
Responsibilities
- Act as the first point-of-contact for customers
- Provide best-in-class support for all active and discontinued products, resolving issues with installation, troubleshooting, configuration, interoperability and compatibility
- Provide remote assistance support via LogMeIn Rescue to login, troubleshoot and resolve an issue on a customer’s behalf
- Assess customer needs using probing questions and recommend appropriate StarTech.com products
- Offer innovative solutions tailored to meet unique customer requirements
- Identify sales opportunities and escalate to the appropriate internal teams
- Provide internal support to Customer Advisors and other departments across the organization with both pre-sales and technical support of products
- Gather and document each interaction with a customer in the Customer Relationship Management platform
- Regularly follow up and attempt to resolve any outstanding customer issues
Requirements
- Post-secondary education, preferably in an IT related discipline
- Relevant work experience (IT helpdesk, computer repair, computer technician) with a passion for technology
- Experience providing exceptional customer service/support
- Knowledge of the IT industry, including connectivity, hardware and peripherals
- Intermediate level of knowledge of computer/peripheral hardware
- Excellent verbal/written communication skills
- Ability to successfully communicate with and support customers with varying degrees of technical knowledge
- Detail oriented with strong analytical skills and problem-solving capabilities
- Strong time management skills and the ability to prioritize in a fast-paced environment
Benefits
- Comprehensive health benefits
- Tuition reimbursement program
- Retirement savings plans
- Wellness Program
- Additional perks and rewards
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Part - time Flight Attendant ensuring passenger safety and comfort for Summit Air, which provides charter, cargo, and customized aviation solutions across Canada.
Service Coordinator coordinating HVAC service agreements, repairs, dispatch, and customer service for Trane Technologies. On - site in Burnaby, British Columbia.
HSE Programs Coordinator developing and improving occupational health and safety programs for PCL Construction. Supporting implementation, documentation, analysis, and stakeholder collaboration in Edmonton.
Manufacturing Technician operating fractionation, filling, and packaging equipment for Grifols’ plasma - derived healthcare products. Maintaining cGMP compliance, batch records, inspections, and equipment cleanliness.
Personal Support Worker delivering home and community care across Haliburton - area communities for ParaMed, Canada's home health care provider. Supporting daily living, independence, meals, companionship, and household comfort.
Medical Information Specialist Lead handling patient inquiries, adverse events, and product complaints for Inizio Engage’s biotechnology clients. Leading compliant, database - driven medical information support across Canada.
Validation Specialist executing cGMP validation, qualification testing, and reporting for Grifols’ plasma donor centers. Supporting Health Canada compliance across Canada.
Maintenance Person maintaining Peel Region’s Tall Pines long - term care centre. Performing repairs, preventative maintenance, safety inspections, and facility upkeep for residents and staff.
CMC Program Lead coordinating radiopharmaceutical manufacturing, regulatory readiness, and commercial lifecycle programs at Telix Pharmaceuticals. Leading cross - functional teams and CDMO/CMO partnerships for Illuccix and Gozellix.