Commercial Credit Manager providing credit adjudication and training at BMO Financial Group. Ensures credit quality and supports strategic initiatives in collaboration with stakeholders in a hybrid role.
About the role
- Customer Support Manager at Suger, serving as the primary contact for customer-reported issues. Collaboration with engineering and product teams to resolve technical challenges and improve documentation.
Responsibilities
- Serve as the primary point of contact for customer-reported bugs, issues, and technical questions
- Triage incoming support requests: gather context, reproduce issues where possible, and prioritize by impact
- Write clear, structured bug reports and feature requests for the Engineering and Product teams
- Communicate status updates and resolutions back to customers in a timely, professional manner
- Identify patterns in recurring issues and surface them proactively to the product team
- Maintain and improve support documentation, FAQs, and internal runbooks
- Collaborate with Customer Success Managers to ensure smooth handoffs between reactive support and proactive success work
- Track all open issues and ensure nothing falls through the cracks
Requirements
- 3+ years of experience in technical customer support, customer-facing operations, or similar customer-facing role
- Exceptional communicator - clear and composed in writing and over video, especially when handling frustrated customers
- Stays calm under pressure and knows how to de-escalate without losing momentum
- Highly organized - comfortable managing multiple open issues simultaneously without losing context
- Comfortable in a fast-moving startup environment where processes are still being built.
- Background in engineering, computer science, or a technical field is a plus - but strong communication skills matter more.
- Familiarity with cloud marketplaces (AWS, Azure, GCP) or B2B SaaS billing and RevOps workflows.
- Startup experience - comfort with ambiguity and a build-as-you-go mindset.
Benefits
- Competitive compensation and equity plan.
- Full healthcare benefits - extended health care, dental, vision, and life insurance.
- Monthly office stipends for lunch and commute-related benefits.
- Fast-moving, flat org structure with real product-market fit and big ambitions where you’ll ship quickly and see direct customer impact.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Business Deposit Specialist at RBC designing and implementing custom deposit solutions. Supporting Relationship Managers and enhancing client experience in financial services through detailed portfolio management.
District Credit Manager overseeing credit, collections, and financial analysis in Ontario and Western Canada. Collaborating with teams to ensure compliance and effective credit decisions.
LP
Solution Architect – CRM (Intermediate)
LinkedIn Recruiter Post
Seeking an experienced Solution Architect for a hybrid contract with Supply Ontario, focusing on enterprise architecture and cloud transformation.
LP
Bilingual – (IT Support) Payment Operations Centre Analysts
LinkedIn Recruiter Post
Bilingual IT Support Analysts needed for Payments Canada's operations center. Remote/hybrid, full - time, ASAP start.
LP
Multiple Full-Time Opportunities in Canada
LinkedIn Recruiter Post
Multiple full - time opportunities in Canada for experienced professionals in banking, payments, core banking, integration, and Temenos technologies.
IT Support Specialist providing remote technical support and onsite client assistance for Sea to Sky. Focusing on various IT solutions including Microsoft's application stack and network support.
LP
Systems Architect
LinkedIn Recruiter Post
We are hiring a Systems Architect to lead the modernization of a major enterprise platform into cloud - native, AI - enabled architecture in Toronto.
LP
Multiple Senior IT Professionals
LinkedIn Recruiter Post
Hiring multiple Senior IT Professionals for contract hybrid roles in Ontario. Requires 10+ years experience.
LP
Intermediate Solution Architect, CRM
LinkedIn Recruiter Post
Stafingo is hiring an Intermediate Solution Architect, CRM for a public sector client in Toronto. This hybrid contract role involves enterprise architecture, cloud transformation, and system integrations.