LP
BA/BSA Position
LinkedIn Recruiter Post
Aarorn Technologies hiring BA/BSA, 6+ yrs exp, hybrid Toronto. Regulatory exp mandatory.
About the role
- Customer Support Manager at Suger, serving as the primary contact for customer-reported issues. Collaboration with engineering and product teams to resolve technical challenges and improve documentation.
Responsibilities
- Serve as the primary point of contact for customer-reported bugs, issues, and technical questions
- Triage incoming support requests: gather context, reproduce issues where possible, and prioritize by impact
- Write clear, structured bug reports and feature requests for the Engineering and Product teams
- Communicate status updates and resolutions back to customers in a timely, professional manner
- Identify patterns in recurring issues and surface them proactively to the product team
- Maintain and improve support documentation, FAQs, and internal runbooks
- Collaborate with Customer Success Managers to ensure smooth handoffs between reactive support and proactive success work
- Track all open issues and ensure nothing falls through the cracks
Requirements
- 3+ years of experience in technical customer support, customer-facing operations, or similar customer-facing role
- Exceptional communicator - clear and composed in writing and over video, especially when handling frustrated customers
- Stays calm under pressure and knows how to de-escalate without losing momentum
- Highly organized - comfortable managing multiple open issues simultaneously without losing context
- Comfortable in a fast-moving startup environment where processes are still being built.
- Background in engineering, computer science, or a technical field is a plus - but strong communication skills matter more.
- Familiarity with cloud marketplaces (AWS, Azure, GCP) or B2B SaaS billing and RevOps workflows.
- Startup experience - comfort with ambiguity and a build-as-you-go mindset.
Benefits
- Competitive compensation and equity plan.
- Full healthcare benefits - extended health care, dental, vision, and life insurance.
- Monthly office stipends for lunch and commute-related benefits.
- Fast-moving, flat org structure with real product-market fit and big ambitions where you’ll ship quickly and see direct customer impact.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
LP
IT positions in only(Canada)
LinkedIn Recruiter Post
Hiring urgently for IT positions in Canada. Like or comment to have your profile reviewed.
LP
Multiple Contract Opportunities | Canada
LinkedIn Recruiter Post
Multiple contract opportunities across Canada for various IT roles including System Admin, ServiceNow Lead, Data Developer, and more.
IT Support Specialist providing technical support for clients and internal users at REDspace. Engaging in testing processes and ensuring quality in software solutions.
LP
Contract Opportunities Across Canada
LinkedIn Recruiter Post
Hiring for IT Portfolio/Program Manager (contract), IT Project Manager (FTE), and Technology Support Analyst (FTE) roles. Positions require onsite work in Vancouver area with specific experience requirements.
LP
Senior IT Support professional
LinkedIn Recruiter Post
Senior IT Support Site Lead for 6 - month contract in Kitchener, ON. Own local IT support, escalate from service desk, partner with infrastructure/network teams for operations and projects.
IT Support Specialist ensuring smooth operation of computer systems for EnsembleIQ, supporting users and managing infrastructure in a hybrid role based in Toronto.
Enterprise Architect specializing in Software and Platforms at CBC/Radio - Canada. Driving enterprise architecture and collaborating with technology and business stakeholders.
IT Support Technician providing remote and onsite support for clients while maintaining superior service standards. Join Venture IT's dynamic team in a hybrid role based in Markham, Ontario.
IT Support Specialist serving as point of contact for IT support in a 100% macOS, 100% SaaS studio. Managing Help Desk and corporate IT stack.