Business operations analyst embedding in growth, product, AI, or partnerships at Jerry.ai. Driving analytics, experiments, and decisions for its AI - powered physical - asset platform.
About the role
- Business Systems Consultant supporting MarTech initiatives at Sun Life. Collaborating with Agile teams to deliver high-quality solutions for business partners.
Responsibilities
- Support MarTech (marketing technology) initiatives by facilitating requirements gathering
- Analyze key processes/solutions and define user needs by translating them into requirements/epics/user stories/data mapping documents
- Work as a valued member of a strong, collaborative Agile team
- Partner with business and other stakeholders, vendors, application development and testing teams
- Collaborate, review and provide feedback on business and technical documentation
- Understand the technical and operational challenges and objectives that may impact the production release of an application/process
- Promote learning within the team and contribute to the continuous improvement of our BSA and delivery practices
- Support production issues and post-release validation
Requirements
- 5 to 7+ years of digital experience
- Technical aptitude and extensive experience working with client facing technologies and/or digital engagement platforms
- Experience with marketing technologies and tools such as search, web analytics, SEO
- Experience in Content Management Solutions (preferably Adobe Experience Manager)
- Knowledge of Software Development Lifecycle (SDLC)
- Strong interpersonal and presentation skills
- Experience with analysis and modelling for both processes and data
- Ability to think critically about issues, evaluate problems and question assumptions
- Ability to work with others in a matrix team setting
- Advocate for solutions and changes that improve the client’s experience
- Ability to self-organize and plan work and manage time effectively
Benefits
- An environment of continuous learning and improvement
- A friendly, collaborative, and inclusive culture in an interactive team environment
- Being part of our journey in developing the next greatest digital experience
- Working together, sharing common values, and encouraging growth & achievement
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