Licensed Insurance Advisor selling Manulife health, dental, travel, and life insurance. Handling inbound and outbound sales through phone, chat, and digital channels.
About the role
- Third-party risk manager strengthening Sun Life’s enterprise risk practices across financial services operations. Coordinating governance, incident management, reporting, technology enhancements, and regulatory support.
Responsibilities
- Support the CoE leader with enterprise alignment of third-party risk processes, standards, and practices
- Develop practical guidance, tools, and process improvements
- Provide guidance, training, and clear communication to Business Group teams, Relationship Managers, and stakeholders
- Provide day-to-day support to Corporate Business Group through leadership and guidance
- Coordinate third-party incident management information gathering and help prepare responses for enterprise or regulatory requests
- Analyze and report on third-party risk data, trends, issues, key performance indicators, and data quality matters
- Support enhancements to third-party risk management technology, including business requirements, testing, reporting, workflow improvements, and user guidance
- Contribute to quality assurance, issue identification, remediation tracking, and continuous improvement
- Support initiatives to enhance the Third Party Risk Management program
- Work with Business Group TPRM teams, subject matter experts, and second-line partners across the third-party lifecycle
Requirements
- 5+ years of experience in third-party risk management, operational risk, compliance, audit, or a related field, ideally within a major Federally Regulated Financial Institution
- Bachelor’s degree in Business, Finance, Risk Management, Technology, Engineering, or a related field, or equivalent experience
- Strong understanding of third-party risk management principles, including risk identification, assessment, monitoring, reporting, governance, and issue management
- Knowledge of operational resilience, privacy, information security, subcontractor and concentration risk
- Experience working with risk, governance, or workflow technology platforms; ServiceNow or third-party risk management tools is an asset
- Experience and proficiency with Excel, including Pivot tables and V/X-look ups, and Tableau for creating dashboards
- Strong analytical, problem-solving, and decision-making skills
- Excellent written and verbal communication skills, with ability to explain complex risk concepts clearly
- Ability to build trusted relationships, influence without direct authority, and work effectively across Business Groups, subject matter experts and lines of defence
- Strong organizational skills with ability to manage competing priorities, support change, and deliver high-quality outcomes in a complex environment
- Artificial Intelligence (AI) literacy and ability to apply responsible AI practices, including effective use of approved tools, critical review of AI-generated outputs, and awareness of related risks and controls
- Experience in a financial services or OSFI regulated environment is preferred
- Professional certification such as CISA, CIA, CTPRP, CTPRA, or equivalent is an asset
Benefits
- Hybrid work environment
- A friendly, collaborative, and inclusive culture
- 20 vacation days per year
- Flexible Benefits from the day you join to meet the needs of you and your family
- Pension, stock and savings programs to help build and enhance your future financial security
- The opportunity to move along a variety of career paths with amazing networking potential
- Access to our Global Learning Centre, available 24/7 for your learning needs
- Wellness programs that support the three pillars of your health – mental, physical and financial
- Eligible employees participate in various discretionary incentive plans
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