Senior IAM specialist administering and engineering Okta and Transmit Security authentication platforms for Sun Life’s financial services ecosystem. Supporting secure access, integrations, incidents, compliance, and platform modernization.
Responsibilities
Provide day-to-day operational support for Okta MFA, Okta OAuth, and Transmit Security MFA platforms
Monitor platform health, availability, performance, and service levels
Investigate and resolve incidents, service requests, and authentication-related issues
Support production and non-production environments
Perform user and administrator access management activities
Participate in on-call support and critical incident response when required
Maintain operational runbooks, support procedures, and knowledge articles
Design, configure, and implement authentication and authorization solutions
Develop and maintain OAuth/OIDC integrations for applications and APIs
Implement MFA policies, adaptive authentication controls, and access governance requirements
Support new application onboarding to Okta and Transmit Security platforms
Configure identity federation, SAML, OAuth 2.0, OpenID Connect (OIDC), and API security controls
Automate operational activities using APIs, scripting, and workflow automation
Ensure authentication platforms comply with security standards and regulatory requirements
Participate in audit requests, evidence collection, and vulnerability remediation
Review authentication controls and access policies
Plan, implement, and validate platform changes and upgrades
Participate in change management and CAB processes
Work with application owners, infrastructure teams, security teams, and vendors
Provide technical guidance and support to project teams
Assist with platform roadmaps, modernization initiatives, and strategic improvements
Requirements
5+ years in Identity and Access Management (IAM)
5+ years administering enterprise MFA platforms
Experience supporting Okta MFA and OAuth services
Experience administering Transmit Security MFA or similar CIAM platforms
Experience supporting business-critical authentication services in production environments
Strong troubleshooting and incident management experience
Experience with change, release, and problem management processes
Experience with Okta MFA and OAuth administration, platform engineering and automation, Active Directory, Postman/Bruno, REST API, and MFA or CIAM platforms
Reliability Status Clearance required
Must account for living or travelling outside Canada for 6 consecutive months during the last 5 years as requested by the Government of Canada
Benefits
Continuous learning, development, and improvement
Internal mobility and professional growth support
Hybrid work flexibility between home and office
Incentive plans for eligible employees, discretionary and subject to individual and company performance
Disability accommodations and alternative-format job postings
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