Talent Relations Specialist supporting employee experience, HR processes, and culture programs at Basis, a digital media operations software company. Coordinating employee support, talent processes, and engagement initiatives.
About the role
- Senior IAM specialist administering and engineering Okta and Transmit Security authentication platforms for Sun Life’s financial services ecosystem. Supporting secure access, integrations, incidents, compliance, and platform modernization.
Responsibilities
- Provide day-to-day operational support for Okta MFA, Okta OAuth, and Transmit Security MFA platforms
- Monitor platform health, availability, performance, and service levels
- Investigate and resolve incidents, service requests, and authentication-related issues
- Support production and non-production environments
- Perform user and administrator access management activities
- Participate in on-call support and critical incident response when required
- Maintain operational runbooks, support procedures, and knowledge articles
- Design, configure, and implement authentication and authorization solutions
- Develop and maintain OAuth/OIDC integrations for applications and APIs
- Implement MFA policies, adaptive authentication controls, and access governance requirements
- Support new application onboarding to Okta and Transmit Security platforms
- Configure identity federation, SAML, OAuth 2.0, OpenID Connect (OIDC), and API security controls
- Automate operational activities using APIs, scripting, and workflow automation
- Ensure authentication platforms comply with security standards and regulatory requirements
- Participate in audit requests, evidence collection, and vulnerability remediation
- Review authentication controls and access policies
- Plan, implement, and validate platform changes and upgrades
- Participate in change management and CAB processes
- Work with application owners, infrastructure teams, security teams, and vendors
- Provide technical guidance and support to project teams
- Assist with platform roadmaps, modernization initiatives, and strategic improvements
Requirements
- 5+ years in Identity and Access Management (IAM)
- 5+ years administering enterprise MFA platforms
- Experience supporting Okta MFA and OAuth services
- Experience administering Transmit Security MFA or similar CIAM platforms
- Experience supporting business-critical authentication services in production environments
- Strong troubleshooting and incident management experience
- Experience with change, release, and problem management processes
- Experience with Okta MFA and OAuth administration, platform engineering and automation, Active Directory, Postman/Bruno, REST API, and MFA or CIAM platforms
- Reliability Status Clearance required
- Must account for living or travelling outside Canada for 6 consecutive months during the last 5 years as requested by the Government of Canada
Benefits
- Continuous learning, development, and improvement
- Internal mobility and professional growth support
- Hybrid work flexibility between home and office
- Incentive plans for eligible employees, discretionary and subject to individual and company performance
- Disability accommodations and alternative-format job postings
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Degree requirement
No Education Requirement
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